Responsibilities: Customer information access and problem diagnosis; responsible for diagnosing and repairing faulty batteries for customers. Communicate customized product and solution material output, with the ability to communicate one-on-one with customers. Participate in local market activity support work and assist domestic colleagues in utilizing local resources. On-site debugging, upgrading, inspection and maintenance of products, and proposing improvement suggestions for product services based on on-site application conditions and customer needs. Receive customer feedback on product maintenance and technical difficulties, develop solutions and submit them for review to ensure on-site troubleshooting. Collect industrial and commercial after-sales cases, summarize the causes of faults based on their types, and provide feedback to leaders. Handle work-related phone calls, emails and messages; ensure online service time shall not be less than 40 hours per week; provide spare parts for regional after-sales service, maintain and manage warehouses. Assist in organizing and reporting local after-sales statistical data; timely report abnormal product information and collect necessary data for analysis. Provide product and after-sales technical training to customers and after-sales service personnel, edit training documents, provide connection guidance, installation videos and other files. Requirements: Bachelor's degree in electrical engineering, mechanical engineering or related field. 3 years of experience in after-sales service or technical support. Strong diagnostic and problem-solving skills with knowledge of battery energy storage systems. Excellent communication and customer service skills. Willingness to travel to customer sites and support local market activities. Ability to prepare reports, manage spare parts inventory and work independently.
