Join one of AFR Boss Best Places to Work as a Client Services Team Leader in Geelong ABOUT US At Prestige Inhome Care, we're not just a care provider; we're a family dedicated to making lives better by keeping people in the comfort of their homes for the past 20 years. ABOUT THE ROLE: Lead with purpose. Deliver excellence. Make a difference. At Prestige Inhome Care, we believe every client deserves the highest standard of care and support. As a Client Services Team Leader, you’ll play a pivotal role in ensuring our clients and carers experience exceptional service every day. This is more than a leadership role, it’s an opportunity to shape the way care is delivered in your region. You’ll lead a passionate team, resolve complex challenges, and drive operational excellence in a dynamic, client-focused environment. As Client Services Team Leader, you will: Lead and inspire a multi-disciplinary team Balance efficiency and quality , ensuring resources are allocated effectively. Manage complex issues , complaints, and incidents with professionalism and empathy. Champion compliance and best practice , keeping processes audit-ready at all times. Drive continuous improvement , implementing initiatives that enhance client and carer experiences. ABOUT YOU We're looking for: A strong understanding of person-centered care principles, care planning and care management Experience in community or home-based care services. Proven leadership capability in a client-sensitive, fast-paced environment. Exceptional communication, organisational, and problem-solving skills. Knowledge of HR practices, financial management, and business administration. Tech-savvy with strong attention to detail and a proactive mindset. Ability to manage performance and resolve conflict effectively. Professional care or business administration qualification (Preferred) What's in It for You? We’re proud to share that Prestige Inhome Care has been recognised as one of AFR BOSS Best Places to Work for the second year running! This back-to-back recognition is a testament to the supportive, empowering, and values-driven culture we’ve built, and continue to build together. At Prestige, we genuinely believe our people are our greatest strength. From our carers providing extraordinary support in our client's homes across the East Coast of Australia, to our passionate office team behind the scenes, every person here plays a vital role in helping our clients live independently with dignity and joy. This national recognition reinforces what we’ve always known, when our people feel valued, respected, and supported, they thrive. And when they thrive, so do our clients. Here’s just some of what you can expect when you join the team: Work Flexibility: Enjoy hybrid working arrangements with the ability to work from home up to 2 days per week and work flexible hours as appropriate for your role. Work From Anywhere: For up to 4 weeks each year and the option to take extended unpaid leave (for rest/travel/career break/etc) Your Birthday Off: Take your birthday off each year because it should be celebrated. A Warm Welcome: Experience a tailored onboarding with Personalised Induction Plans. Grow and Learn: Professional development is in your hands with the Prestige Training Hub and 5 days of paid study leave. Participate in regular development programs such as the Prestige Mentoring Program, the 6-month Team Leader Program, and Lunch and Learn sessions. Senior leaders can look forward to our Annual Leadership Retreat. Give Back: Access One paid Volunteer Day to make a meaningful impact in your community. Celebrate : Join our Monthly Birthday Celebrations, Wellness Initiatives, mid-year Awards night, Christmas Parties, Guest Speakers, Team Building Exercises, and more. Support When You Need It: Access our Employee Assistance Program (EAP) for confidential counselling and support. Come and be part of one of Australia’s Best Places to Work, not just once, but two years in a row! APPLY NOW Join us and be part of a team that values client focus, kindness, joy, trust, and agility. Let's make a difference together! Applications close Friday 12th December We are committed to respond to every applicant! If you do not receive a response within a week of submitting your application, please email careers@prestigeinhomecare.com.au At Prestige Inhome Care, we believe in the power of diversity and inclusion. We encourage applications from people of all abilities, Aboriginal and Torres Strait Islander peoples, individuals from Culturally and Linguistically Diverse backgrounds, and the LGBTIQ community. We are dedicated to fostering an inclusive and respectful workplace where everyone can thrive. If you need support to participate in our application process, please reach out to us by calling 1300 10 30 10 or email careers@prestigeinhomecare.com.au
