About Us At Xpress Gourmet Pizza Dromana , we’re passionate about delivering fresh, high-quality pizzas and exceptional customer service to our local community. Since opening our doors in 2021, we’ve built a reputation for delicious food, friendly service, and a welcoming atmosphere. We’re now looking for a motivated and experienced Store Manager to lead our team and help us continue to grow. The Role As Store Manager, you’ll be responsible for the day-to-day operations of the store, ensuring smooth service, happy customers, and a motivated team. This is a hands-on leadership role where you’ll balance operational excellence with people management. Key Responsibilities Oversee daily store operations, including staff management and rostering Ensure high standards of food quality, hygiene, and customer service Manage stock control, ordering, and supplier relationships Drive sales growth and meet performance targets Train, mentor, and motivate team members Handle customer feedback and resolve issues promptly Maintain compliance with workplace health and safety standards About You We’re looking for someone who is: Experienced in hospitality or retail management (pizza/quick service experience highly regarded) A strong leader with excellent communication and people skills Organised, reliable, and able to thrive in a fast-paced environment Customer-focused with a passion for delivering great service Confident in managing budgets, stock, and operational processes Benefits Competitive salary and performance-based incentives Opportunities for career progression and leadership development Staff discounts and in-store benefits On-site allowances (where applicable) Flexible working hours and paid leave entitlements Ongoing training and professional growth programs A supportive, inclusive, and team-oriented work culture Qualification & experience Previous experience in Store/Retail management or senior leadership roles within retail operations. In-depth understanding of convenience store operations and retail sales strategies. Strong communication, team leadership, and customer service skills Expertise in inventory management, logistics, and financial reporting. Knowledge of health and safety regulations and compliance standards. Excellent problem-solving abilities and attention to detail. Ability to thrive and adapt in a fast-paced, dynamic retail environment. Relevant qualifications in Retail, Hospitality and Business Management are preferred
