Service Advisor - Hamilton, NSW Join a growing team & work with Australia's most well known and respected brands! Open to all backgrounds; attitude, passion, and industry knowledge matter most. Ongoing manufacturer training long-term career development pathways. About the company Our client is a well-established and highly regarded automotive dealership group representing major global brands. They maintain a strong reputation for customer service excellence, professional standards, and long-term career development within the automotive industry. About the role This role focuses on delivering exceptional end-to-end service support after bookings are made, with full training and growth opportunities provided. Duties Act as the main point of contact for customers, ensuring a premium and professional service experience. Manage service bookings, job scheduling, and workshop workflow. Clearly explain repair and service requirements to customers, providing accurate cost estimates and timelines. Liaise between technicians and customers to ensure clear communication on vehicle status, additional work, and approvals. Handle warranty claims, invoicing, and service documentation accurately. Proactively follow up with customers regarding service reminders, satisfaction, and future needs. Uphold brand standards and contribute to delivering a first-class customer experience. Skills and experience Previous experience in the automotive industry is highly desirable – though the right attitude and drive to succeed are essentials! Strong knowledge of light vehicle systems and functions, with the ability to confidently explain technical issues in customer-friendly terms. Excellent communication, organisation, and customer service skills. Ability to manage multiple tasks in a fast-paced environment while maintaining attention to detail. Computer literacy with dealership management systems (e.g., ERA, Autoline, Reynolds) or similar. Professional presentation and a strong customer-focused mindset. Current driver’s licence. Benefits Highly competitive base salary dependent on experience. Performance based incentives - get out what you put in Ongoing manufacturer training and dealership based training Mon-Fri role - no weekend work required! Ongoing career development - join a dealer group who value career progression for their team How to Apply If you are interested in joining a successful business for this fantastic full-time position, please send us your resume today. Not the job you are after? For more Service Advisors jobs or other automotive jobs, please see our website: www.justautomotiverecruitment.com.au
