Assistant Manager - Jo Malone London, Myer Melbourne As an Assistant Manager, you will: Lead & Inspire: Support the Counter Manager in motivating and developing a passionate team to deliver exceptional service and achieve store goals. Customer Focus: Champion the Jo Malone London experience, ensuring every customer receives a warm, personalised, and luxurious interaction. Drive Performance: Deliver and exceed sales targets, KPIs, and service standards, while identifying opportunities for growth. Operational Excellence: Manage daily operations including stock control, visual merchandising, and boutique presentation in line with brand standards. Recruit & Retain Customers: Build strong relationships with new and existing clients through events, clienteling, and personalised services. Service & Experience: Oversee signature in-store services, ensuring every touchpoint reflects our brand's exceptional standards. Team Development: Support with recruitment, coaching, and performance management to cultivate a high-performing and engaged team. Passionate about luxury retail and fragrance. Experienced in leading and motivating a team within a premium or luxury environment. A confident communicator with a natural ability to build rapport and lasting client relationships. Commercially minded, with a proven ability to meet and exceed sales and KPI targets. Organised, detail-oriented, and proactive in managing stock and operations. Minimum 2-3 years' experience in retail management, preferably within a luxury, premium, or beauty environment. Proven success in driving sales performance, achieving KPIs, and delivering exceptional customer experiences. Strong leadership and coaching skills, with experience managing or supervising a small team. Excellent communication, interpersonal, and client relationship skills. Demonstrated ability in stock management, visual merchandising, and operational excellence. A passion for fragrance, beauty, and luxury service. Availability to work a flexible roster, including weekends, late nights, and peak trading periods.
