Do you want to work for a values-based, emergency service organisation that puts the community at the centre of everything we do? We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week. With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We embrace individuals with diverse skills, experiences, and backgrounds, recognising the unique value they bring to CFA. To learn more about the Country Fire Authority (CFA), we invite you to visit our About Us page. Join CFA as an Injury Recovery Advisor We're looking for an experienced Injury Recovery Advisor to join our team at CFA. In this role, you'll manage a diverse portfolio of WorkCover and Volunteer compensation claims, supporting early recovery and safe return to work through a holistic and empathetic approach. Why You'll Love This Role A supportive, collaborative team environment The chance to work closely with and support CFA volunteers A unique mix of employee and volunteer claims, offering variety and development opportunities not found elsewhere Flexible work options, including working from home and flexible start/finish times What You'll Do Gather and analyse information to support return-to-work and rehabilitation decisions Manage claims in line with legislative and regulatory requirements Maintain accurate claims estimates and records Prepare clear, reliable reports and documentation Communicate clearly and professionally with internal and external stakeholders Apply strong attention to detail, time management and negotiation skills Identify opportunities to streamline processes and improve systems About You Relevant qualifications or equivalent experience in personal injury or compensation claims management Strong ability to manage a high-volume caseload and work well under pressure Confident communicator with excellent written and verbal skills Skilled at interpreting and applying policies, procedures and legislation Strong relationship-building and negotiation skills Able to work independently while contributing positively to a team Why choose CFA Meaningful Purpose: Your contribution truly makes a difference Work-Life Balance: Paid parental leave, generous leave provisions Growth Opportunities: Learning and development Flexibility: Hybrid work options with flexible work arrangements Discounts: Emergency Memberlink discounts on various services Wellbeing Focus: Healthy for Life programs, flu vaccinations Member Assistance Program: Access support across 8 service pathways Your Application Click the 'apply' button to access our online application form. Here you will be asked to provide personal and contact details and respond to employment-related questions. When applying for a position with CFA, please submit a cover letter and resume that demonstrates your qualifications, experience, key attributes and skills required for the position. Pre-employment Checks Offers of employment will only be made to candidates who: Successfully complete Reference Checks, a National Police History Check, Working Rights Check and hold a valid Working with Children Check. CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Applications close: 11:59pm 4 December 2025. If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email recruitment@cfa.vic.gov.au The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014 . You can view our Privacy Statement here . For access and correction of the information we have collected, contact recruitment@cfa.vic.gov.au
