Position Title: Office Manager Location: Glebe Point Road, Glebe (Sydney Inner West) Employment Type: Full-time (Monday–Friday) Reporting to: Practice Director / Site Manager About Us Glebe Medical Centre is a modern, fully-accredited family medical practice open seven days a week, offering GP services, allied health (physiotherapy, dietetics, psychology) and a suite of specialist and preventive health services. (Nuvo Health) As part of Nuvo Health, we pride ourselves on delivering high-quality patient care in a friendly, community-focused clinic environment. We are seeking an experienced and proactive Office Manager to lead the administration, operations and staffing of the centre, ensuring the smooth functioning of daily operations and high standards of service delivery. Role Purpose The Office Manager will organise and control the functions and resources of the practice office (administrative systems, personnel, equipment, supplies) The successful candidate will ensure efficient workflow, compliance with relevant health and safety and regulatory requirements, high patient-service standards, and optimal support for clinicians and allied health staff. Key Responsibilities Oversee the day-to-day administrative and operational activities of the clinic: reception, bookings, patient flow, billing, records management, and supplies. Develop, review and implement office procedures and service standards, in consultation with leadership, to ensure effective, patient-friendly operations. Manage staff scheduling (administration/reception/allied health support roles), allocate duties, monitor performance and support professional development. Liaise with medical practitioners, allied health providers, pathology/diagnostic services and external suppliers/service providers to coordinate workflows and resolve operational issues. Oversee financial processes: petty cash, supplier invoices, equipment leasing, billing reconciliation, clinic cost tracking. Ensure the facility, equipment and supplies are maintained; monitor inventory and ordering of consumables; ensure efficient use of space and layout. Ensure compliance with occupational health and safety, infection control, privacy/medical records legislation, Medicare and other regulatory obligations. Prepare regular management reports (KPIs, patient numbers, revenue, non-attendance metrics, staff metrics) and assist with budget planning. Act as a key point of contact for patients, staff and external stakeholders; handle escalated reception or patient-service issues professionally. Collaborate with the broader Nuvo Health network and participate in practice meetings, improvement initiatives and training programs. Key Selection Criteria – Skills & Experience Diploma or above in Business Administration, Management or equivalent (or demonstrated extensive experience in a similar role) Minimum of 3-5 years’ experience in an office-management role within a healthcare setting (medical centre, allied health clinic or similar) preferred. Sound knowledge of medical practice administration, patient scheduling systems, billing/claims (Medicare), reception operations. Demonstrated leadership and people-management skills: staff rostering, performance monitoring, training, conflict resolution. Excellent organisational, communication and interpersonal skills with a strong service-orientation and ability to prioritise tasks in a fast-paced environment. Proficiency in Microsoft Office, practice management software, and comfortable interpreting financial/invoicing data. Strong understanding of compliance, OH&S, privacy legislation and accreditation requirements for medical practices. Ability to work autonomously, make decisions, manage change and drive process improvements. What We Offer A key leadership role within a respected, community-focussed medical centre. Supportive, multidisciplinary team environment (GPs, allied health, admin). Opportunities for professional development and collaboration within the broader Nuvo Health network. Competitive remuneration, commensurate with experience and responsibilities. Convenient inner-city location (Glebe, Sydney), with access to public transport and local amenities. Salary : AUD 77,000 to 80,000 plus super
