This is a Claims Officer role with QBE based in Newcastle, NSW, AU QBE Role Seniority - mid level More about the Claims Officer role at QBE Primary Details Time Type: Full time Worker Type: Employee Providing delivery of superior claims service, determining proper policy coverage to conclude, investigate, evaluate and negotiate assigned cases Location: Newcastle or Parramatta based Type: Permanent, full time, hybrid role Shift: 11am - 7pm The opportunity We’re looking for a Claims Officer to join our dynamic Property Claims team. In this role, you’ll play a key part in delivering exceptional claims service, analysing policy coverage, and expertly managing the investigation, evaluation, and negotiation of a variety of cases. If you’re passionate about making a real impact and thrive in a collaborative environment, we’d love to hear from you! Your new role Stay up to date with insurance guidelines and policy changes, ensuring compliance. Resolve non-compliant issues and escalate when necessary to maintain standards. Build strong client relationships, responding to requests promptly and professionally. Process property claims, determine coverage, and ensure accurate settlements. Set reserves, authorise payments, and efficiently manage claim resolutions. Identify and report suspicious claims, while maintaining clear communication with all stakeholders and adhering to confidentiality guidelines. About you A strong customer service background where you have provided a world class customer service experience and have shown passion to grow and develop into an insurance professional A strong ability to build rapport over the phone and handle varying customer expectations and demands A highly empathetic approach to dealing with customers, possessing the ability to be friendly yet professional Self-motivated with excellent organisational skills Previous claims officer experience is highly advantageous About QBE We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than 13,000 people working across 26 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen! Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance Life Leave, supporting the life events we all experience, leaving your annual leave for rest Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 18 weeks’ gender-equal flexible leave for all new parents, including paid super Voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums A range of discounts on insurance products, car hire, hotels, goods and services Rewards & Recognition We value our employee’s experience with us and are proud to have been recognised for the following awards: 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards 2021 LinkedIn Top Employer & HRD Employer of Choice 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI workplace inclusion Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates Family Friendly Workplace accredited employer since 2021 Apply now APPLY NOW and let’s make it happen! Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com Skills: Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance Application Close Date: 05/12/2025 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the QBE team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Delivering exceptional claims service Building client relationships Processing property claims Key Strengths Customer service Claims management ️ Communication Collaboration tools Critical thinking Problem solving Why QBE is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with QBE not with Hatch.
