This is a Senior Portfolio Analyst role with Optus based in NSW, AU Optus Role Seniority - senior More about the Senior Portfolio Analyst role at Optus Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions. We’re committed to delivering secure, seamless, and innovative identity experiences for millions of customers. As a Senior Portfolio Analyst in our high-performing CIAM (Customer Identity and Access Management) team, you’ll play a pivotal role in driving data-led process improvements, advanced analytics, and reporting solutions that directly impact business results and customer experience. What You’ll Do Design, build, and automate dashboards and reports for identity verification and authentication, including Digital ID and Universal Login capabilities. Provide accurate, relevant, and value-driven data insights to inform business decisions and strategic initiatives. Partner with the Business - Translate complex analytics into clear business impacts, manage stakeholder expectations, and lead discussions on performance and improvement. Collaborate Across Teams - Align data solutions with enterprise reporting strategy, consult with team members, and ensure integration with broader business initiatives. Champion Data Governance - Maintain reporting catalogues, ensure alignment on definitions and methodologies, and propose robust data models. Manipulate large datasets to create impactful reporting and visuals. Translate complex analysis into actionable, easily understood recommendations for senior stakeholders. What makes you perfect for the role? Qualifications in business, finance, marketing, or statistics. Years’ of CIAM / ID / Biometrix / Authentification experience and expertise. Extensive experience in data analytics, with expertise in designing and developing data integration and visualization solutions. Advanced SQL and Excel skills; experience with BI tools (Tableau, Cognos, Alteryx), and database integration. Strong knowledge of data models, integration architectures, and visualisation best practices. Experience in credit risk management, ideally within Telco, banking, or financial services. The good stuff…. Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners. Flexible working arrangements with opportunities to work three days in the office, two days remote or home. Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre. Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you. We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks. Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities. Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA). Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video. Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon. At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact, and we will be in touch within 48 hours. For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Optus team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Designing dashboards and reports Partnering with the business Championing data governance Key Strengths Data analytics SQL and Excel Data governance Credit risk management Collaboration ️ Communication Why Optus is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Optus not with Hatch.
