Our Leadership team is committed to ensuring your safety, success, and growth! Job Security Above-Award Pay - Enjoy steady, full-time work with competitive salary and the backing of Australia’s largest repair network. Career Growth & Training - From apprenticeships to leadership roles, access national training programs and real pathways to progress your career. The Regional Customer Service Team Leader is a full time, permanent role based in QLD - Brisbane & Gold Coast. You will be flexible to travel between multiple QLD sites. In a fast-paced environment, you will be working closely with the National Customer Relations Lead and Site Managers. You will lead a Team of highly trained Customer Care professionals across our various sites in Queensland. Additionally, this role will include (but not be limited to): Ensuring the environment is always customer friendly Providing a supportive and work environment for all Customer Service Officers. Investigation and reporting of customer complaints / queries. Internal stakeholder engagement. Recruitment, training and performance management for Customer Service team members. To be Considered you will: Have previous experience in a customer facing, fast paced environment. Strive to achieve a positive customer experience in every interaction. Have high attention to detail. Be organised and have exceptional time management skills. Build rapport in person as well as over the phone. Work well in a team. Experience with AUDANET, K2K and/or iBody management systems. Does it sound like this role is for you? To apply for this rewarding opportunity, please forward your email application, including Cover letter to smartjobs@capitalsmart.com.au Internal Applications Close 5pm, Monday 17h November. We encourage all internal applicants to communicate with their current line manager before applying. Capital SMART is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation. No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places! Email : smartjobs@capitalsmart.com.au Together We Do It Right!
