Location: Sydney CBD Salary Package: $70k–$75k Superannuation Role Overview: We are seeking an experienced insurance professional to join the policy support team of a leading insurance provider. The role focuses on delivering accurate and efficient service across policy-related enquiries, administration, and stakeholder support. You’ll be working across the full policy lifecycle, ensuring compliance with internal processes and regulatory requirements. Key Responsibilities: Provide professional and solution-focused service to policyholders and stakeholders via phone and email, ensuring timely and clear communication Build strong working relationships with clients and external stakeholders, supporting them across the full policy lifecycle Accurately process policy documentation, including updates, cancellations, alterations, and new entries, in line with internal procedures Manage cancellation and dishonour enquiries, and maintain up-to-date records across internal systems and CRM Contribute to a positive team culture by attending team meetings, supporting shared goals, and ensuring all work aligns with compliance standards and SOPs Candidate Profile: To be successful in this role, you will ideally have: Minimum 1 year of insurance experience, preferably in policy or claims Understanding of policy administration and compliance requirements Strong written and verbal communication skills Good attention to detail and organisational skills Ability to work both independently and as part of a team Culture and Benefits: Full-time permanent role with long-term career development potential Sydney CBD location, close to public transport Supportive and collaborative team environment Flexible working options available Join a growing insurance team How to Apply: Click the apply button or send your CV to claire@tempandagnew.com.au or call 0433 418 788.
