In this role, y ou will manage a portfolio of Agencies, driving exceptional customer experiences and growth through strategic sales, account management, and campaign optimisation. Success in this role requires balancing client needs with your book of business, ensuring commitments are met with an 'Agency First' mindset, exceeding sales targets, identifying new opportunities, and optimising workflows to deliver outstanding results. Responsibilities: Serve as the primary point of contact and client-facing liaison between the advertising agency , clients , and internal teams, ensuring clear communication , strong relationships and effective problem-solving. Oversee agency relationships with an 'Agency first' mindset, balancing the needs of agencies within your book of business, ensuring commitments are met while driving growth and maximising results. Manage a diverse portfolio of new and existing Agencies and their SMB clients, activating and growing advertising revenue on the platform through consultative advice, campaign optimisation, and data-driven results. Drive client success by providing pre - and post-sales support, delivering impactful advertising strategies, and collaborating with internal teams to ensure seamless campaign execution and client satisfaction. Take ownership of driving results for SMB clients through consultation, education, and ongoing support, while fostering collaboration with Accenture and client sales teams to develop and grow relationships. Provide valuable product feedback and insights from clients to internal teams, ensuring continuous improvement and innovation in our solutions. Resolve client issues efficiently, communicate progress proactively, and identify opportunities for clients to enhance their use of our solutions, maintaining a persistent and positive attitude. Act as a senior point of contact and escalation within the team, offering leadership, mentorship, and guidance to ensure high team performance. Support team training initiatives, leveraging your quick learning abilities and resourcefulness to foster continuous development. Qualifications: 3 years of experience in a target-driven, customer-facing role, preferably in account management, brand management, performance marketing, digital marketing, sales or consulting , with a proven track record of managing high-value client portfolios. Demonstrated experience working with marketing agencies or in-house marketing teams in the SMB space, with a deep understanding of agency dynamics and client management. In-depth knowledge of the media and digital marketing landscape in Australia & New Ze aland, and performance metrics such as CPA, CPC, CPM, and ROAS, with the ability to leverage these metrics to drive campaign success. Extensive experience using analytical approaches to solve complex business problems and optimi s e marketing strategies. Ability to influence C level and build effective relationships . Proven ability to train and educate advertisers on solutions, including ho w to create and optimi s e campaigns, with a focus on driving measurable results. Skilled in presenting strategic recommendations and campaign results to large audiences, including industry experts and agencies, effectively communicating insights and demonstrating the value of advertising solutions. Strong ability to understand, validate , and overcome customer objections by crafting compelling marketing plans using the platform’s functionality to achieve advertisers' goals. Demonstrated ability to learn quickly and maintain current, comprehensive knowledge of the client’s products and services, staying ahead of industry trends and innovations. Tech-savvy with an affinity for innovative and emerging technology, capable of leveraging new tools and platforms to enhance campaign performance. Proven experience working toward quarterly goals in a KPI-driven environment, consistently achieving and exceeding targets. High energy and passion, with a positive attitude and a good sense of humour, contributing to a motivated team culture. About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com Equal Employment Opportunity Statement for Australia: At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work. As part of our talent strategy, we hire and develop people who have different backgrounds, different perspectives and different lived experiences. These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives, observations and insights which are essential to drive the innovation needed to reinvent, and we hold our leaders accountable for ensuring we have the most innovative and talented people in our industry. We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email exectalent@accenture.com and cite the relevant Job Number, or contact us on 61 2 9005 5000 . Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement
