About the Role This role is responsible for the delivery in a range of administrative services to support efficient and effective claims operation to HBCF Benefits A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs 17.5% annual leave loading icare day – access to an extra day’s leave Comprehensive learning and development support aligned to icare’s Core Capabilities. Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards Access to our Employee Assistance Program Duties It’s an exciting time at icare where no two days are the same; as a Claims Admin Assistant you will: Provide a range of administration and processing support services, including document exception handling, new claim registration, records management, routine financial transactions and correspondence to support the effective operation of Home Building Compensation claims across HBCF. Closely partner with our third-party service providers to provide efficient and effective administrative claims support across NSW. Build and maintain human centric relationships with external and internal stakeholders by providing excellent customer service via phone and email. Collect and compile information for and prepare documentation and correspondence in line with organisational requirements, to support information flow and inform quality decision making. Complete routine financial transactions ensuring compliance to regulatory, legislative and icare requirements. Respond to enquiries, and escalate and redirect issues as required, to ensure the provision of accurate information and customer satisfaction. Update and maintain records and databases, complying with administrative systems and processes, to ensure that all information is accurate, stored correctly and accessible. Skills & Experience Previous administration experience in workers compensation is desirable. Experience in dealing with various systems and databases. About the Company We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work. For more information about icare visit our website icare operates a direct sourcing model so no agency introductions will be accepted We are a Circle Back Initiative Employer – we commit to respond to every applicant A talent pool may be created through this recruitment process. Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.
