Job Description: Join St Vincent’s Virtual & Home (SVVH) and shape the future of connected care in Australia . Impact that matters: Lead products that improve independence, dignity and care for ageing Australians — designing solutions that change real lives. Build something from the ground up: Be part of a division operating with a start-up mindset within a national health ecosystem — agile, innovative and bold. Career growth & visibility: Work closely with senior executives, influence strategy, and have your work seen, valued and accelerated across the organisation. Serve Something Greater At St Vincent’s Health Australia (SVHA), our mission is simple yet bold: Every person, whoever and wherever they are, deserves excellent and compassionate care. As Australia’s largest not-for-profit Catholic health and aged care network, our 30,000 employees are united by a shared commitment to compassion, justice, integrity and excellence. Through St Vincent’s Virtual & Home (SVVH), we are building a more connected, equitable, digitally enabled health and aged care system — delivering care to people in their homes, communities, and beyond hospital walls. About the Opportunity About the Roles We have three exciting opportunities for experienced Product Managers to join our team and lead the development of digital health solutions across key care settings: Product Manager – Acute Care Drive product strategy and delivery for acute care environments, ensuring seamless integration and enhanced patient experiences. Product Manager – Chronic Care Lead initiatives that support long-term condition management, empowering patients and clinicians with effective digital tools. Product Manager – Aged Care Design and deliver solutions tailored to aged care, focusing on accessibility, safety, and quality of life. Reporting to the General Manager, in this pivotal role, you will: Own the end-to-end product lifecycle, from opportunity assessment and business case development through to launch and optimisation. Ensure product design is human-centred, scalable, digitally enabled, and aligned to aged care quality and regulatory requirements. Lead market research, analyse patient and consumer insights, and ensure our products are equitable, culturally safe, and responsive to community needs. Partner with clinical, commercial, technology and marketing teams to drive growth, engagement and market positioning. Use data, AI and analytics to inform continuous improvement across customer experience, product performance and commercial outcomes. About You You will thrive in this role if you: Bring at least 6-8 years’ experience in product management, digital health or service design — ideally in aged care, healthcare or tech-enabled service environments. Ability to translate user needs into impactful solutions Have strong commercial acumen and can confidently build business cases. Are adept at translating user insights into product features, experience improvements and measurable outcomes. Are an exceptional collaborator who can influence across complex stakeholder groups. Minimum Requirements Tertiary qualifications in business, marketing, health administration or a related field. Mandatory Application Requirement As part of your application, please provide a short-written response (max. 500 words per response) to the three targeted questions below: 1.Product Innovation & Impact: Describe a product or service you developed that improved customer or patient experience. What problem were you solving, what approach did you take, and what was the measurable impact? 2.Stakeholder Engagement & Influence: Provide an example where you influenced diverse stakeholders in a complex or regulated environment to gain support for a product or service decision. What was your strategy and what was the outcome? 3.Insights, Data & Continuous Improvement: Explain how you have used data, analytics or customer insights to improve a product or drive decision-making. What tools or methods did you use, and what changed as a result? Applications without responses to the targeted questions will not be considered. Why St Vincent’s? Care for each other -as well as the people we serve — underpins everything we do at St Vincent’s. Guided by our values of compassion, excellence, integrity and justice , we promote a culture of diversity and inclusion and empower our people to learn, grow and innovate. We strive to ensure all our people feel supported, valued and safe every day they come to work with us. When you join the St Vincent’s family, you will have access to: Growth & development Access ongoing learning, professional development and industry-leading educational partnerships across NSW, VIC and QLD. Salary sacrifice As a not-for-profit provider, we offer generous salary packaging — enabling part of your salary to be taken home tax-free, including access to a meal-entitlement card. Discounts, health and wellbeing Access a range of employee perks including discounted gym memberships and our free 24/7 staff counselling and wellbeing service. Workplace giving Opportunities to engage in volunteering and community programs, including paid volunteering leave and workplace giving initiatives. This is your opportunity Shape the future of aged care in Australia -designing solutions that enable people to live well, with dignity, connection and choice. Ready to Apply? If you’re driven by purpose, excited by digital care innovation and motivated to build something extraordinary, we’d love to hear from you. For a confidential chat regarding the role or to know more, please reach out to: Kerryn Moore – National Director People Experience & Capability on 0401 023 845 or Jane Cameron- Acting National Director, SVVH via email jane.cameron2@svha.org.au Apply today and help us deliver care that is compassionate, connected, and life changing. Please submit your current CV along with a cover letter indicating which Product Manager role you are applying for . We will be assessing applications as they are received and may close the advert earlier than the listed closing date. Because you’re like us, you believe in our vision that every person, whoever and wherever they are, is served with excellent and compassionate care, by a better and fairer health and aged care system. Better for all our employees and volunteers, who work tirelessly to provide the highest levels of care and quality of life for our patients and clients. And better support for the local communities we play a vital role in and continue to support. Pre-Employment Checks Your employment is conditional upon the completion of all role-required pre-employment checks, including relevant immunisations. Equal Opportunity We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone. This affirmative action allows a specific position within St Vincent’s to be available exclusively to Aboriginal and Torres Strait Islander individuals. Please refer below for position description POSITION DETAILS Our St Vincent’s St Vincent’s Health Australia (St Vincent’s) is a non-profit health organisation founded by the Sisters of Charity in 1857. We are renowned for industry leading research, education and the provision of exceptional and compassionate care. St Vincent’s is shaping a future health and aged care system that supports people with life-changing care, wherever and whoever they are. We care for people in our public and private hospitals, at home and in our aged care residences across NSW, QLD and Victoria. Our vision at St Vincent’s is that every person, whoever and wherever they are, is served with excellent and compassionate care, by a better and fairer health and aged care system. Our 30,000 exceptional and dedicated staff together lead St Vincent’s to deliver three key priorities: • Enhance Impact: Continuously improve our care, enhancing our positive impacts for patients, people, and our planet. • Connect Care: Work together, building “One St Vincent’s” capabilities and services to create the future of connected health and aged care. • Transform the System: Work with partners to shape a better and fairer health and aged care system. St Vincent’s also recognises its obligations under equal employment opportunity and unlawful discrimination in the workplace legislation, as a minimum standard. We are committed to diversity in the workplace and seek to create an inclusive environment that accepts everyone's differences, embraces their strengths, and provides opportunities for everyone to contribute their unique experiences to the workplace. SVVH provides national oversight and strategic leadership for virtual and home-based care services across St Vincent’s Health Australia (SVHA). As a digitally driven, innovation-focused division, SVVH is committed to delivering equitable, connected care through human-centred design and agile service models. Operating with a start-up mindset, SVVH fosters a culture of continuous improvement, research-informed practice, and bold experimentation to champion better and fairer connected care. SVVH embraces emerging technologies, pioneers new methods of service delivery, and contributes to reshaping the future of healthcare in Australia. Role Impact The Product Manager will have responsibility for the end-to-end development and continuous improvement of digital and home-based aged care products and ownership of the product development pipeline. The role will embed patient-centred design and iterative innovation to ensure care solutions are accessible, effective and responsive to user needs. The Product Manager will oversee marketing and demand generation activities to drive growth and engagement across the product portfolio. Managing Today Product Developmen t • Lead product design for the aged care portfolio, ensuring care models are innovative, scalable and patient-centred, integrating clinical best practice, digital technologies, and funding mechanisms. • Identify gaps in current product offerings and proactively identify opportunities that have potential to drive new and different ways of delivering virtual and home care that deliver customer value and meet revenue objectives. • Evaluate market positioning, commercial viability, technical feasibility and regulatory considerations to ensure readiness for development and launch. • Build and present business cases to support new product development and enhancements. • Collaborate with the wider team to ensure cohesive pricing strategies and a unified product portfolio across Virtual and Home services. Patient Experience • Develop a deep, data-driven understanding of consumer segments, behavioural trends, and sentiment to shape compelling offers and initiatives • Work with new stakeholders as well as existing customer groups to co-design and seek feedback on existing and potential products. • Review patient experience and product performance regularly to ensure alignment with organisational goals and evolving needs. • Ensure products reflect priorities in prevention, population health, and equity and enable culturally safe, human-centred models of care. Stakeholder management & marketing • Work closely with care delivery teams to ensure care products are delivered effectively and meets customer requirements and expectations. • Work with key stakeholders, including the SVHA marketing team, to develop marketing and promotion plans and resources to strengthen brand positioning and organisational reach. • Represent the organization in public forums, community and industry events. • Establish sound, collaborative working relationships and communicate effectively and professionally with a wide range of team members, SVVH colleagues, key stakeholders and external service providers Innovation, Quality & Reporting • Provide regular, high-quality reporting on product management activities and pipeline progress against key performance indicators. Deliver meaningful commentary, insights, and analysis on usage trends, equity impacts, and implementation challenges. • Lead the integration of AI, data analytics, and interoperability systems to strengthen and streamline care delivery. • In partnership with the SVHA Clinical Governance team, drive continuous improvement across products, ensuring alignment with quality standards, regulatory compliance, and accreditation requirements. • Oversee real-time product performance monitoring, outcome measurement, and the effective use of analytics to inform decision-making and enhance product impact. General • Work within the Mission, Vision, and Values of St Vincent’s as outlined in the Mission Framework and St Vincent’s Code of Conduct ensuring that these principles are effectively integrated in all areas of responsibility • Ensure all documentation, client records, statistics and activity recording are completed and managed in a timely manner consistent with SVHA and SVVH policies and procedures, legislative and regulatory requirements. • Maintain confidentiality and act professionally within ethical boundaries KEY STAKEHOLDERS Internal • SVVH Leadership and senior teams • St Vincent’s ELT and senior leaders • St Vincent’s corporate teams, including finance, legal and comms teams External • External partners – health service providers, referrers, private health insurers, government agencies, technology groups, researchers, policy makers. • Clients of SVVH services – current and future EXPERIENCE AND QUALIFICATIONS Experience, Knowledge, Skills, Abilities, Personal Attributes Essential • Proven experience in innovative product management or service design, ideally in an aged care or virtual health care environment. • Demonstrated ability to improve consumer experience, streamline processes and drive service excellence. • Ability to translate patient and customer insights into actionable strategies • Demonstrated analytical and research skills, with the ability to translate complex data and policy into operational outcomes • Strategic and systems thinker with strong business, commercial and financial acumen • An ability to understand, navigate and operate within complex stakeholder environments, engage and influence stakeholders effectively and build consensus where required. • High levels of self-motivation, drive, initiative and ability to adapt to changes in circumstances. • Excellent digital, written, verbal communication and presentation skills. Desirable • Ability to analyse and interpret multiple sources of complex information and determine relevant insights. • Ability to problem solve, conceptualise and articulate solutions. • Sound understanding of emerging local and international trends in the health, aging and technology and their likely impact and opportunities for St Vincent's. • Experience in not for profit, social enterprise or health sector organisations Minimum Education Requirements • Tertiary qualifications in business, marketing, health administration or a related field PRE-EMPLOYMENT / APPOINTMENT SCREENING REQUIREMENT S Immunisations Category B (non-clinical facing) St Vincent’s has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases (VPD) in healthcare settings. You therefore must comply with the St Vincent’s Immunisation Policy, which, depending on the role you perform in the organisation will require you to undergo certain immunisations/vaccinations (e.g., Covid-19 and flu vaccinations). Physical Requirements Office Environment Other Pre-Employment or Appointment Screening Requirements St Vincent’s requires that a reference check, 100 points of identification check, right-to-work check and a Nationally Coordinated Criminal History check (NCCHC) are undertaken for all roles. The following mandatory pre-screening checks are also required for this position: Responsible person checks, as per Aged Care Act Closing Date: 4 December 2025 11:59pm Reconciliation Action Plan: At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit https ://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au View Reconciliation Action Plan Code of Conduct: View Code of Conduct
