Love client experience? Want to grow your ECC skills? Pet ICU Underwood is looking for an enthusiastic Client Care Representative (CCR) to join our close-knit emergency and critical care team on a casual basis. About Pet ICU and Animal Emergency Australia: Pet ICU is part of the Animal Emergency Australia (AEA) network — a team of over 800 professionals united by our purpose: to help veterinary professionals do and be their best every day. We’re one of Australia’s leading emergency veterinary groups, operating hospitals and practices across QLD, NSW, ACT, VIC, and WA. Through collaboration, innovation, and compassion, we provide world-class veterinary care while creating workplaces where people can truly thrive. At Pet ICU Underwood , we provide advanced emergency and critical care for pets across Southeast Queensland. We’re proud of our culture of empathy, teamwork, and excellence — where every team member, from nurses to reception to veterinarians, plays a vital role in delivering outstanding care. When you join AEA, you become part of a community that values growth, wellbeing, and genuine connection. You’ll have access to ongoing learning opportunities, leadership support, and a team that celebrates both personal and professional wins. If you’re passionate about creating calm in the chaos, thrive in fast-paced, emotionally meaningful environments, and want to expand your skills and understanding of emergency and critical care (ECC), this opportunity is for you. What you’ll do As a CCR at Pet ICU, you’ll be the heartbeat of the front-of-hospital — the first friendly face our clients see, and the reassuring voice they hear when they need us most. Your compassion, organisation, and calm presence will help guide families through some of their most important moments. In this role you will: Support patients and clients through emergency admissions and discharges Communicate calmly and compassionately with clients under pressure Provide accurate information and updates to both clients and our clinical team Assist with administration, data entry, and client communication Guide clients through their financial and emotional journey Collaborate closely with veterinarians, nurses, and leadership to deliver a seamless, high-quality client experience About you You’re someone who thrives on connection and care. You know how to balance empathy with professionalism, and you take pride in helping people through challenging moments. You are: Passionate about client service and teamwork Calm, confident, and compassionate under pressure Organised and detail-oriented with strong multitasking skills A clear and confident communicator who loves helping people (and their pets!) Comfortable in fast-paced environments and able to adapt to changing priorities Experience in veterinary, medical, or high-touch customer service environments is highly regarded, but not essential — we’ll support the right person to grow with us. Why join us? Work alongside a supportive and experienced ECC team Learn and grow in a hospital environment where no two days are the same Opportunities for professional development and career progression within AEA A culture built on compassion, connection, and teamwork Flexible casual hours to fit your lifestyle Ready to make a difference? If this sounds like the role for you, email Tee at Careers@aes.email including your CV. Join Pet ICU — where calm, care, and connection matter most.
