About Krispy Kreme At Krispy Kreme, we don’t just make doughnuts – we create moments of joy. Since opening our first store in 2003, we have been spreading smiles across Australia and New Zealand with our handcrafted, melt-in-your-mouth treats. About the Role As a Retail Assistant Store Manager, you’ll support your Store Manager to deliver strong store performance and exceptional customer experience. You’ll help lead the team, manage daily operations, and contribute to building a safe, positive, and high-performing culture. This role is about combining leadership, people management, and operational know-how. What are you responsible for? Actively supporting the Store Manager to manage budgets, expenses, and KPIs Creating and managing rosters in line with business needs and labour budgets Leading by example to maintain a safe, clean, and customer-focused workplace Coaching, mentoring, and supporting Team Leaders and Team Members to achieve their best Providing meaningful feedback on product and service quality to ensure continuous improvement Supporting recruitment, training, and retention of the right people to meet store needs Communicating company and store policies, processes, and systems, ensuring compliance across the team Using MICROS to effectively monitor and manage inventory levels, ensuring stock accuracy, minimising waste, and supporting smooth day-to-day operations Helping implement action plans to drive operational excellence and customer experience Building and sustaining a cooperative, supportive, and inclusive team environment Contributing feedback and recommendations to improve Krispy Kreme systems and processes What’s in it for you? Working for a globally recognised brand that is fun, fast-paced, and offers growth & development opportunities Industry-competitive pay rates, a positive culture, and a diverse and inclusive workplace Leadership and business management training, plus hands-on experience in people management, rostering, and store operations We embrace individuality and foster a workplace where everyone feels seen, heard and valued. We train for skills, however there are just some things we need from you: Proven experience in retail or hospitality, ideally in a Supervisor or Team Leader role A strong understanding of superior customer service and sales-focused operations Ability to coach, train, and motivate others to achieve their best Knowledge of WHS (Workers Health and Safety) practices and the ability to lead by example in workplace safety Strong communication and conflict resolution skills A positive, self-motivated attitude with strong problem-solving skills A commitment to fostering an inclusive and culturally diverse workplace High level of integrity and dedication to ethical business practices Confidence, passion and enthusiasm about the customer experience and the Krispy Kreme Brand. Qualifications & Education Certificate IV in Business or equivalent experience Minimum 3 years’ experience in the retail or hospitality industries Minimum 2 years’ experience as a retail or hospitality Supervisor or Team Leader Experience using MICROS is desired Every day at Krispy Kreme is filled with little moments that have big possibilities!
