Are you customer-obsessed with a passion for delivering exceptional service? Our client is looking for a Customer Service Specialist to join their team, ensuring outstanding experiences for their customers in a fast-paced environment. About the Role As a Customer Service Specialist you will be responsible for overseeing all customer interactions, improving processes, and driving a culture of excellence. You’ll work closely with internal teams to ensure the highest levels of customer service & satisfaction, smooth order management and problem resolution. Key Responsibilities Providing high levels of service across all channels Develop and implement new customer service strategies to enhance the overall client experience Oversee order processing, inquiries, and issue resolution, ensuring timely and effective responses Work closely with sales, operations, and logistics teams to optimize the customer journey Handle escalated customer concerns with professionalism and a solution-driven approach. Drive continuous improvement in customer service processes, systems, and policies with a strong focus on automation What We’re Looking For Proven experience as a Customer Service Specialist (ideally in retail, wholesale, or FMCG) Excellent communication and problem-solving abilities Experience in order management, CRM systems, and customer service best practices. Shopify experience highly regarded A proactive, hands-on approach with a passion for delivering top-tier customer experiences Ability to work cross-functionally and thrive in a fast-paced, dynamic environment Why Join Us? Be a key player in a high performing and successful wellness business with amazing opportunities for growth Lead and shape the customer service function to drive real impact Collaborative, customer-first focus with a chance to make impact Up to $75,000.00 super pending experience 30% product discount
