About the role Ballarat is home to some of Australia’s most historically iconic cultural venues, including Her Majesty’s Theatre, Civic Hall and the Mining Exchange. In late 2024, Victoria’s oldest theatre re-opened in celebration of its 150th anniversary, following multi-stage revitalisation. Civic Hall has returned to its roots as a live music touring venue, and the Mining Exchange has been re-imagined as a vibrant destination for art, performance, design, food, wine and more. As part of this cultural renaissance, theCity of Ballarat’s newly formed Cultural Venues team is entering its next phase of transformation and growth. We are currently seeking experienced Visitor Experience Officers to join the Cultural Venues team to deliver exceptional visitor experiences for our patrons. Visitor Experience Officers are the face of our venues and play a critical role in ensuring the seamless delivery of customer service and experience. This includes responding to enquires, upselling, ticket and bar sales, scanning, ushering and handling all customer enquiries made via phone, online and in person with an enthusiastic and professional manner. Located just 90 minutes from Melbourne, Ballarat offers the wonderful lifestyle benefits of a city in a beautiful regional setting, including a thriving creative community, an exciting food and wine scene, and high-quality schooling options. About you This is an opportunity for experienced operators who thrive in a fast-paced, dynamic environment and enjoy working collaboratively as part of a team. With a strong understanding of customer needs and a proactive approach, a key responsibility of the role is ensuring our patrons keep coming back to our venue time and time again. Key Selection Criteria Demonstrated experience in customer facing roles, preferably in a cultural venues, festivals and/or hospitality environment. Demonstrated ability to champion, model and promote the corporate values. Demonstrated experience in customer facing roles, preferably in a cultural venues,festivals and/or hospitality environment. Highly motivated and adaptable with a desire to work in a fast-paced and dynamic organisation. An ability to use initiative and work collaboratively with a diverse client, customer,team and stakeholders A willingness to contribute and work as a proactive member of the team Competent in relevant systems including POS, Venue Management Systems, Rostering, Excel, EFTPOS, and ticketing systems. Ability to meet moderate to heavy physical demands of role whilstobserving OH&S requirements. A satisfactory Working with Children Check A satisfactory National Police Check First Aid Certificate Level 1 or Level 2 or willing to obtain. Responsible Service of Alcohol (RSA) Availability to work flexible hours, which may include early mornings, evenings,weekends and public holidays across a 14-day roster. Be Part of Something More: Join us in making a real difference to the lives within our community. Working for City of Ballarat you will be part of a team that values honesty, transparency and accounting in everything we do. We believe in the importance of valuing every Individual and working together to support the community. Together we create a supportive and inclusive environment where everyone can thrive and make a positive impact. Benefits There’s more to remuneration than just salary. Here are some key benefits you might value: Learning and development programs Flexible work policies Employee benefits program MyWellbeing initiatives To Apply To apply for this position please click on the apply button and submit your application. The closing date for this position is Monday 24 November 2025. Please ensure that you provide a cover letter and a current resume and address the key selection criteria. The successful applicant will be required to undergo a full employment medical and police check. Contact For any additional questions, please contact Danielle Giordano, Coordinator Commercial & Visitor Experience daniellegiordano @ballarat.vic.gov.au or 0484 306 117 At the City of Ballarat, we celebrate diversity and strive to create an inclusive, flexible workplace where everyone feels welcome. We encourage applicants of all backgrounds, identities, and abilities to apply. If you need any support during the recruitment process, reach out to us at peopleandculture@ballarat.com.au We’re proud to be a child-safe organisation, committed to protecting children and young people from harm. Our culture promotes their safety and wellbeing, and we require all successful candidates to undergo relevant screening, including a Working with Children Check and criminal history check.
