Job Description The Housekeeping Shift Leader plays a pivotal role in ensuring the pristine presentation and comfort of guest rooms and public areas in line with the resorts elevated standards of luxury. This position leads by example, inspiring the team to deliver refined service and immaculate surroundings. Through the effective use of systems, training, and communication, the Shift Leader supports the Assistant Housekeeping Manager and Executive Housekeeper in maintaining operational excellence, guest satisfaction, and team engagement. Maintain exceptional cleanliness and presentation across guest floors and public areas in line with brand standards Use HubOS to manage daily tasks, track productivity, and coordinate maintenance and service requests Conduct regular inspections to ensure quality, consistency, and attention to detail Supervise daily housekeeping operations and ensure timely completion of tasks Oversee deep cleaning schedules and ensure proper documentation Train and develop team members to uphold service and brand standards Assist with rostering, scheduling, and staff deployment for operational efficiency Manage ordering, inventory, and stock control to maintain supply levels Respond promptly to guest requests and feedback to deliver personalised service Collaborate with other departments to support smooth daily operations Lead daily briefings to align team priorities and service goals Ensure compliance with safety, hygiene, and environmental standards Be flexible to work various shifts, including weekends and public holidays
