We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia. We’re evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently. We are Vicinity. Role purpose The key purpose of the Operations Manager is to serve as the strategic leader, ensuring the seamless and efficient functioning of all operational elements within the centre. This role is instrumental in maintaining the highest standards of safety, compliance, cleanliness, emergency preparedness, and operational efficiency. The Operations Manager is committed to nurturing a professional and positive environment for staff, contractors, retailers, and customers. This role oversees the daily activities related to the centre’s presentation, including maintenance and security, while fostering and strengthening stakeholder relationships. The Operations Manager is also responsible for enhancing the customer experience through effective management of the centre’s budget, optimizing costs, and ensuring compliance with local regulations and safety standards. Additionally, this role involves leading and coordinating various teams to achieve the centre’s operational goals, driving continuous improvement and operational excellence. Operations Manager – Vicinity Centres (Nepean Village) Lead operational excellence at one of Australia’s premier ASX-listed retail property groups. Are you a dynamic leader with a passion for delivering best-in-class operational outcomes? Vicinity Centres is seeking an experienced Operations Manager to oversee the day-to-day performance of Nepean Village, ensuring our centre operates safely, efficiently, and sustainably while providing an exceptional experience for retailers and customers. What You’ll Do: Drive operational performance by managing contracts across security, cleaning, HVAC, and essential services, ensuring optimum value and compliance. Maintain high standards of presentation, hygiene, and safety through proactive leadership and contractor engagement. Oversee emergency management procedures and ensure legislative compliance, Australian Standards, and Vicinity protocols are met. Collaborate with internal teams and external stakeholders, including tenants, contractors, emergency services, and local council, to deliver seamless operations. Lead sustainability initiatives, manage waste programs, and contribute to ESG targets for energy and resource reduction. Manage budgets, control operating costs, and optimise revenue streams while tracking tenant performance. What We’re Looking For: Proven experience in operations management within retail or mixed-use assets, including budget accountability and complex contract management. Strong leadership skills with a track record of building high-performing teams and fostering a culture of safety and excellence. Knowledge of compliance, risk management, emergency procedures, and sustainability programs. Ability to deliver projects on time and within budget while maintaining best-in-class standards. Why Join Vicinity Centres? As an ASX-listed leader in retail property, Vicinity offers a collaborative culture, career development opportunities, and the chance to make a tangible impact on the performance and sustainability of our assets. If you’re ready to take ownership of operational excellence and lead a team to deliver outstanding results, apply now and be part of shaping the future of Nepean Village. Why Vicinity? Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes: Flexible working options Birthday leave & purchased additional leave $1,000 worth of VCX securities rewarded for eligible team members Generous Parental Leave We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect. At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team: Email: talent.acquisition@vicinity.com.au Phone: 61 3 7001 4000 (request to speak to our Talent Acquisition team) Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.
