About Us People with passion, connected by hope for a more compassionate, just and inclusive society is our story – what’s yours? Everyone has a story. And here at Wesley Mission Queensland, we feel privileged to stand alongside the families, children, couples and seniors that we support each year. We’re an innovative and responsive not-for-profit community service provider, helping people across Queensland build stronger and more inclusive communities since 1907. Join a Team Where Your Work Truly Matters Home care means something different to everyone. At Wesley Mission Queensland, we care with a purpose. Our Community Aged Care team is more than just a workplace, it’s a community built on compassion, dignity, and respect. Why Join WMQ’s Community Aged Care Team! It is deeply rewarding and a chance to build genuine relationships, provide comfort and dignity to support our customers in maintaining their independence and quality of life. It is more than just care, it is about creating a warm, respectful and environment where every individual feels valued and heard. For those who are compassionate, patient, and committed to person-centred care, aged care work is not just a job, it’s a calling. Attractive Remuneration plus packaging benefits – Boost your take-home pay by up to $18,550 annually through not-for-profit tax concessions Team Culture – Be part of a collaborative and supportive team that values your skills and wellbeing Purpose-led practice – Be part of a not-for-profit organisation that puts people, not profits, at the heart of care Your Role as Care Partner (Virtual) The Virtual Care Partner is responsible for delivering care management services to Support at Home customers to ensure they receive high-quality, person-centred care that meets their individual needs, goals, and preferences. The Virtual Care Partner works collaboratively with customers, their registered supporters, carers, and other health professionals to develop and implement continuity of care across effective care plans, coordination of service delivery, and monitoring outcomes in accordance with the Aged Care Act 2024 and Strengthened Aged Care Quality Standards. This role provides care continuity for Community Aged Care stakeholders through the use of telephone communication as a primary source of contact. You’ll empower individuals to live more independently, safely, and meaningfully by: Coordinating personalised services that align with each customer’s goals, preferences and approved care plans. Managing customer budgets responsibly to ensure services are delivered within funding parameters and support long-term independence. Monitoring changing needs and emerging risks, responding proactively to maintain safety, wellbeing and continuity of care. Building trusted relationships through regular communication with customers, carers and supporters, ensuring their voices are heard and respected. Applying wellness and reablement approaches to encourage independence, confidence and meaningful daily living. Ensuring care plans reflect cultural, spiritual and diverse needs, including engaging with culturally specific organisations when required. Supporting informed decision-making, including empowering customers to take positive risks that enhance quality of life. Maintaining high-quality documentation and compliance, ensuring safe, seamless, and consistent care across all interactions. What We’re Looking For Hold a Certificate III in Individual Support (Ageing), Certificate IV in Aged Care, or equivalent qualification to help you confidently support customer needs Bring at least 12 months experience in aged care, disability services, or community services, using your practical skills to make a meaningful impact Use your digital confidence and experience with client management systems to document care accurately and support smooth service delivery Use your strong communication and relationship-building skills to collaborate with customers, families and health professionals Work confidently both independently and in a supportive team, using your time-management skills to stay organised and meet deadlines. Bring your passion for person-centred care, supporting customers to make informed choices that enhance their independence and wellbeing. A Valuable Addition, Yet Not a Must-Have! Experience in call centre, customer service or broader healthcare settings is highly valued. Ability to use data and insights to support quality service delivery and performance. Additional qualifications in aged care or community services are an advantage. An understanding of wellness, reablement and working effectively with diverse communities. Familiarity with quality standards, continuous improvement and aged care regulatory frameworks. Essential Requirements Proof of COVID-19 vaccination status (or as required by legislation and WMQ policy) Relevant probity checks required by legislation and WMQ Limited policy. Current Driver’s Licence and willingness to travel for work Ready to Join Us? Be part of something meaningful. Join a team that values you and the difference you make every day. Click Apply today! https://youtu.be/zTlbxb9YpaI Why WMQ? We value diversity, strive for inclusion, and come together to walk alongside those in need to provide hope and compassion. We are committed to working collaboratively to help you grow, support your wellbeing, and enable you to be your true self each day aligned to our mission and values. Along the journey, we will encourage you to find your story. We offer our team members: Support from our Employee Wellbeing Program – we are recognised as an Advanced Mental Health First Aid Skilled Workplace! Access to salary packaging benefits that enable you to increase your take-home pay Discounted allied health services such as nutrition, physiotherapy, occupational therapy, and remedial massage Access to discounts on private health insurance, gym memberships and travel WMQ's vision for reconciliation is for all people to stand unified in an equal and inclusive future. We commit to enhancing opportunities for Aboriginal & Torres Strait Islander People and celebrating diversity. As part of our commitment to Reconciliation we encourage applications from Aboriginal and Torres Strait Islander Peoples.
