About Capella Hotels and Resorts Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by renowned architects from around the world. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke. About Capella Sydney Nestled in the heart of Sydney, Capella Sydney offers discreet luxury within the golden sandstone walls of a heritage building. An urban oasis where modern elegance meets historical charm, the hotel is home to meticulously curated artworks and interiors that celebrate Australia’s stunning panorama. Located steps from the city’s most iconic landmarks, Capella Sydney is an extraordinary embodiment of crafted hospitality that encapsulates an immersive cultural experience with unparallelled sophistication and style. Position Summary Step into the world of refined hospitality as a In Room Dining Supervisor. This role is perfect for a passionate and service-driven professional who thrives in delivering an exceptional experience while upholding the highest Forbes and five-star service standards. The Role Oversee the daily operations, ensuring seamless service and presentation that reflects luxury and excellence. Lead and inspire a team to provide an elevated guest experience, from warm welcomes to personalised touches. Supervises effectiveness and service workflow of the designated station and ensures that all team members comply with service standards, departmental policies and operating procedures set by the hotel. Uphold Forbes standards, ensuring attention to detail, intuitive service, and genuine hospitality. Work closely with the culinary and service teams to ensure an exceptional and consistent dining experience. Train and mentor team members, fostering a culture of excellence and continuous improvement. Coordinate with Runners and Chefs on the length of wait, re-cook or special requests, as well as product availability. Analyse guest feedback from direct feedback, comment card or any online reviews and providing strategic direction to continuously improve overall rating. Mentor and guide individual team members' growth and identify short to long-term goals to achieve and ensure high colleague engagement and welfare. Ensure all opening and closing checklists are properly completed each day. Deliver and collect in-room dining orders to guest rooms in a prompt and timely manner, adhering to the department standards of operation. Talent Profile A General Education Certificate or Diploma in Hospitality Management. Previous experience in a similar role is an advantage. Familiarity with restaurant systems such as Symphony or Seven Rooms. Exceptional communication skills paired with a passion for guest relations. Strong command of written and spoken English. Available to work on a rotating roster (early mornings, weekends, and public holidays) across a 7-day operation. Valid working rights in Australia. What you will receive with Capella Sydney Join a vibrant and nurturing workplace. Work in elegantly designed areas while enjoying amenities in a historic building. Benefit from online LinkedIn training courses aimed at your personal and professional growth. Savour complimentary meals during your shifts. Enjoy discounts for hotels and group bookings. An employee assistance programme (EAP) offering confidential counselling and support. Celebrate your birthday with special leave. Embrace opportunities for growth and advancement within the organisation. * We appreciate your understanding that we will only be able to contact shortlisted candidates.
