About Us People with passion, connected by hope for a more compassionate, just and inclusive society is our story – what’s yours? Everyone has a story. And here at Wesley Mission Queensland, we feel privileged to stand alongside the families, children, couples and seniors that we support each year. We’re an innovative and responsive not-for-profit community service provider, helping people across Queensland build stronger and more inclusive communities since 1907. Join a Team Where Your Work Truly Matters At Wesley Mission Queensland (WMQ) , we believe that mental health and wellbeing are at the heart of a thriving community. Our Community Mental Health Programs are designed to provide compassionate, person-centred support to people experiencing a wide range of mental health challenges by helping them build resilience, find hope, and reconnect with what matters most. We offer a diverse suite of services across South East Queensland, each tailored to meet people where they are and support them on their journey toward recovery and wellbeing. Our programs include: Supporting Minds – Providing short-term psychological support for people experiencing situational distress, with dedicated streams for the LGBTIQAP community , ensuring inclusive and affirming care. The Way Back Support Service – Offering vital outreach and follow-up support to people after a suicide attempt or suicidal crisis, helping them stay safe and connected once they leave hospital. Community Support Programs – Delivering practical and emotional assistance to individuals and families in the Gold Coast region , helping people access the right care at the right time. Psychological Therapies and Wellbeing Services – Offering accessible mental health support for people across Brisbane South , with a focus on early intervention and recovery-oriented care. Every WMQ mental health program is built on compassion, respect, and collaboration. Our teams work alongside individuals, families, and community partners to empower people to live meaningful, fulfilling lives whatever their story or circumstance. This is a fixed term contract until July 2026 Why Join WMQ’s Clinician Team? Purpose-led practice – Be part of a not-for-profit organisation that puts people, not profits, at the heart of care All career levels welcome – From recent graduates to senior clinicians, we’ll support your journey All career levels welcome – if you are looking for a career change or ready to get a jump start your career in Aged Care Attractive Remuneration plus packaging benefits – Boost your take-home pay by up to $18,550 annually through not-for-profit tax concessions Work-life balance – Enjoy flexible hours that work around your life , we p romote a culture that values personal time and well-being Career development – Structured induction, mentorship, and professional growth pathways Free and Secure Car Parking – No more paid parking Employees can enjoy complimentary access to secure parking, ensuring the safety of their vehicles while at work Team C ulture – Be part of a collaborative, multidisciplinary team across diverse clinical settings that values your skills and wellbeing Team C ulture – Be part of a collaborative and supportive team that values your skills and wellbeing Perks and Benefits – We love our employee benefits, and you’ll love them too! Get discounts on private health insurance, gym memberships and travel and so much more Recognition Programs – If you thrive in an environment where we value recognition and rewarding employees on ac hievements , we take are acknowledged Your Role as Intake Clinician In this role, you’ll be part of a small, supportive clinical team working on the front line of community mental health. You’ll conduct intake and triage assessments, provide referrals, and help connect people to the right support by ensuring that every client feels heard, understood, and cared for from the very first contac t . The role’s key accountabilities are : Provide all individuals who contact the WMQ Mental Health intake team (primarily by phone and email) with a positive experience and are serviced appropriately Undertake assessments of customers utilising Initial Assessment and Referral Decision Support Tool to determine most appropriate program for their needs, risk assessment including suicide risk screen and initial outcome measurement tool collection Allocate referral to services which meet the clients’ identified needs, providing prompt response times, and managing demand and caseloads accordingly Where customers are ineligible or at risk, provide warm referrals to other more suitable supports in the stepped care continuum Create and maintain accurate records of intake, assessment, referrals, feedback and any follow-up actions Listen to and understand the needs of customers and use problem solving skills to work with them to identify any barriers to accessing therapy Work collaboratively as part of Mental Health Services team to ensure smooth client transitions between services when Contribute to a database of service providers, understanding their target client groups, capacity, and provide warm referrals accordingly in line with KPI timelines Prepare and distribute resource and information packs (electronic and hard copy) to customers and service providers Facilitate and build effective and positive relationships with all internal and external stakeholders Undertake general administration and reporting tasks as required and contribute to continuous improvement of the services offered Ensure all communication and interaction with customers is respectful, empathetic and reflects the WMQ values Maintain a high level of discretion and confidentiality through all interactions Record and action any complaints, compliments and feedback received by the program, escalating to the Program Manager where r equired Adhere to National Mental Health Standards and other significant organisational quality procedures What We’re Looking For Tertiary level qualifications in social work, mental health and/or other relevant discipline Demonstrated experience in working in mental health and in-depth understanding of mental health issues including best treatment options and relevant support services Demonstrated successful experience in an intake and assessment role within a multidisciplinary mental health setting or similar Demonstrated understanding of the issues affecting a wide and diverse variety of community members, particularly those with mental health issues Demonstrated experience in conducting mental health screening and risk assessment A broad knowledge of the mental health and community supports on offer in the Brisbane South and Gold Coast regions Excellent customer service skills including the ability to respect and develop rapport and empathy with the customer and referrer Sound ability to clarify customer queries, problem solve and utilise initiative to follow up customer contacts Ability to liaise and form effective partnerships with internal and external stakeholders Demonstrated ability to positively work as a senior member of a small team with minimal supervision and in an environment requiring flexibility Excellent organisational skills and ability to effectively and efficiently manage competing tasks Essential Requirements Proof of COVID-19 vaccination status (or as required by legislation and WMQ policy) Relevant probity checks required by legislation and WMQ Limited policy. Current Driver’s Licence and willingness to travel for work Why WMQ? We value diversity, strive for inclusion, and come together to walk alongside those in need to provide hope and compassion. We are committed to working collaboratively to help you grow, support your wellbeing, and enable you to be your true self each day aligned to our mission and values. Along the journey, we will encourage you to find your story. We offer our team members: Support from our Employee Wellbeing Program – we are recognised as an Advanced Mental Health First Aid Skilled Workplace! Access to salary packaging benefits that enable you to increase your take-home pay Discounted allied health services such as nutrition, physiotherapy, occupational therapy, and remedial massage Access to discounts on private health insurance, gym memberships and travel WMQ's vision for reconciliation is for all people to stand unified in an equal and inclusive future. We commit to enhancing opportunities for Aboriginal & Torres Strait Islander People and celebrating diversity. As part of our commitment to Reconciliation we encourage applications from Aboriginal and Torres Strait Islander Peoples.
