Position Retail Store Manager Team Social Enterprise Role Classification General Retail Award level 8 Employment Type/Hours Permanent, Full-time or Part-time Location Bayside and Mornington Peninsula Opportunity Shop Reports To Social Enterprise Coordinator Effective Date November 2025 Overview of Program Family Life operates a number of opportunity shops and a warehouse, with the purpose of raising funds for the organisation, and enabling Family Life to provide quality services to children, young people and families within the community. The opportunity shops and distribution centre are supported by a team of dedicated volunteers and the social enterprise program is a key element of Family Life’s approach to building capable and supportive communities. Position Objective The Store Manager is responsible for leading the day-to-day operations of the Family Life Op Shop. This role combines retail excellence with social impact, ensuring the store meets sales targets while fostering a welcoming, inclusive environment for customers, staff, and volunteers. The Store Manager plays a key role in supporting Family Life’s mission by maximising the value of donated goods and contributing to community programs across Victoria. Key Responsibilities Leadership & Team Development Lead, motivate, and support a team of staff and volunteers to achieve sales and service goals. Foster a positive, inclusive, and community-focused store culture. Provide coaching, training, and performance feedback to team members. Customer Experience Ensure exceptional customer service is delivered consistently. Promote community engagement and uphold Family Life’s values in all interactions. Visual Merchandising & Store Presentation Curate attractive and creative product displays that reflect the unique nature of donated goods. Maintain a clean, safe, and welcoming store environment. Stock Management Oversee the intake, sorting, pricing, and rotation of donations. Manage stock levels to maximise sales and minimise waste. Operational Excellence Monitor and report on store performance, including sales targets and KPIs. Create and manage staff rosters to ensure adequate coverage and team wellbeing. Ensure compliance with health and safety standards and organisational policies. Key Selection Criteria Essential: • Demonstrated leadership experience in a retail or customer-facing environment. • Strong interpersonal and communication skills. • Proven ability to meet or exceed sales targets and KPIs. • Passion for community development, sustainability, and ethical retail. • Ability to work flexibly, including weekends, evenings, and public holidays. Desirable: • Experience in visual merchandising and stock management. • Previous experience working with volunteers or in a not-for-profit setting.
