A leading provider of sustainable heating, cooling, and IoT-enabled solutions is looking for an experienced Service Manager to lead their growing technical support team and drive service excellence across HVAC and IoT products. Proudly Australian and operated from Sydney's Northern Beaches since 2006, our clients are committed to innovating solutions and creating technology that costs you and the planet less. They pride themselves on delivering exceptional service and innovative solutions to customers. What You'll Be Doing: Lead and mentor a growing technical support team. Act as a senior escalation point for advanced technical and installation issues. Provide expert troubleshooting across HVAC and IoT-enabled products. Oversee service coordination, customer support, and warranty management. Develop and deliver training programs for B2B customers and installers. Build technical documentation, manuals, and implement process improvements. Monitor KPIs, service resolution times, and customer satisfaction metrics. What You'll Bring: Experience in a senior technical support or service leadership role. Strong technical background in HVAC, IoT, or related industries. Proven ability to diagnose and resolve complex product issues. Leadership experience managing and developing teams. Excellent problem-solving, organizational, and time-management skills. Strong communication skills in both technical and customer-facing contexts. Who You Are: Customer-focused with a solutions-driven mindset. Calm under pressure and effective at resolving challenges. Approachable, inspiring, and supportive leader. Hands-on, technically confident, and detail oriented. Committed to innovation and continuous improvement. APPLY: by emailing your resume to amanda@optimalrecruitment.com.au or calling Amanda for a confidential chat on 02 8416 4181
