Join one of Australia’s fastest-growing lifestyle brands At Sheet Society , we’ve redefined what it means to make the bed better, now we’re redefining what great retail looks like. We’re growing fast, opening beautiful new stores across Australia, and we’re looking for an experienced, passionate, and commercially-driven Head of Retail to lead this next chapter of Growth. The Opportunity: Reporting directly to the Founder/CEO, you’ll take the reins of our growing retail network and customer experience function, leading an incredibly passionate team spanning store operations, visual merchandising, and customer service. This is a career-defining opportunity to shape how one of Australia’s most exciting brands shows up IRL. With 3 new stores opening this year and more on the way, you’ll be responsible for bringing our brand to life through elevated experiences, operational excellence, and exceptional team leadership. You’ll drive: National retail growth - overseeing all stores and leading our ambitious rollout plan. New store openings - from strategy and site planning to build, team recruitment, and launch. Operational excellence - creating scalable systems, processes, and reporting that future-proof growth. Customer Experience - leading a team that delivers genuine, brand-led service across every touchpoint. People and performance - developing and inspiring high-performing retail leaders and teams. About the Team: Supported by a Visual Merchandising Manager , Retail Operations Specialist , Store Managers , and a Customer Service Lead , this role will collaborate closely with Marketing, Operations, Finance, and Merch Planning to drive a seamless omnichannel experience. About You: You’re an accomplished retail leader with experience scaling national retail networks, ideally within a premium or lifestyle brand. You combine a commercial mindset with creativity, a passion for developing people, and a love for the pace of retail. You’re equally at home on the sales floor, in strategic planning sessions, or working through a store launch timeline. You know how to blend operational discipline with brand storytelling. You’ll bring: 8 years of multi-site retail management (national or regional level) A proven track record of delivering growth and operational excellence A hands-on, collaborative, and empowering leadership style Strong financial literacy, comfortable managing budgets, forecasts, and P&Ls Experience in embedding high-quality team training, processes and culture Experience leading diverse teams across store operations, VM, and CX A deep understanding of what makes an exceptional Customer Journey in-store Why Join Us: At Sheet Society, we do things differently. You’ll be part of a purpose-driven, design-led business that’s disrupting a traditional category and growing fast. We move quickly, think creatively, and care deeply about our people, our customers, and our impact. If you’re ready to lead with purpose, grow with a brand that’s scaling rapidly, and help us deliver exceptional retail experiences that people remember, we’d love to hear from you. Why You'll Love It Here: At Sheet Society, it’s more than a workplace, it’s a community. With that in mind, we’re committed to making sure our employees are as happy in the workplace as our customers are in bed. Which is why our perks include: Onsite parking and great public transport links to our head office in Brunswick Sweet Dreams Day - a day off on your birthday Adaptable working arrangements with focus-day Wednesdays A fun social calendar, with Friday jolly-trolly celebrations Communal kitchen providing all the snacks and lots of coffee Career Development Generous staff discounts Dog-friendly office Two paid wellness days off per year Our Values in Action Good Humans: We’re Good Humans, and we do our best to do good in business too. We bring our best selves to work, for our customer, team, and the world around us. Driven Dreamers: We always innovate, and that goes beyond the bed. We push the boundaries to turn our dreams into your reality. Authentic Achievers: We pull up our sleeves and get the hard work done, without the fuss. We know who we are, and we work to make the bed better — for everybody. Support Crew: We’re committed to you, and your sleep. Whether it's a great product, or great service — and when things don’t go to plan, we’re here to make it right. Ready to Join the Dream Team? When applying be sure to include your resume and cover letter that showcases why you're the ideal fit for Sheet Society. Let’s make every third of our lives spent in bed not just comfortable, but unforgettable. Hop on board and let’s shake up the world of retail together. We are proud to be an equal-opportunity employer that seeks to recruit, develop and retain the most talented individuals from a variety of backgrounds. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
