We are thrilled with an Exclusive Partnership for a global leader in SaaS solutions. This is your chance to join a company that’s not only innovating but also offers a unique culture of trust, flexibility, and career growth. - Customer Success Manager - Location: Brisbane, Melbourne, or Sydney (flexible remote working options) - Industry: SaaS Software Solutions - Salary: $120k Plus Super and Benefits About the Company This organisation is a trusted global partner delivering cutting-edge SaaS solutions to optimize automation performance in industries critical to the future. Known for strong customer retention and close-knit, nurturing teams, this company is on an exciting growth trajectory. Join a business that values collaboration and is invested in the success of its employees and clients alike. The Role As a Customer Success Manager , you’ll be the key to helping customers onboard seamlessly and maximize the value of our software solutions. You’ll manage quarterly reviews, training, chargeable extras, and reporting, ensuring your customers achieve their goals while identifying opportunities for growth within the Asia Pacific region. This region is ripe for expansion, offering a unique opportunity to grow your career and potentially lead the APAC team in the future. While this isn’t a sales role, your ability to spot growth opportunities (& pass to the sales team) will be recognized and rewarded. Culture and Benefits: 100% remote work, with ability to meet customers in person as required (1/4'ly). Flexible working hours and a culture of trust, allowing you to manage your time effectively. A close-knit, supportive team that genuinely looks after one another. Opportunities for career growth, as the business expands. Recognised and rewarded for identifying new opportunities and driving customer success. A chance to work with a global team in a fast-growing industry. Key Responsibilities: Conduct quarterly business reviews with customers, ensuring alignment on value delivered and future goals. Manage chargeable extras/professional services, and customized customer training programs. Lead the onboarding process for new customers, ensuring seamless integration and high satisfaction. Proactively engage with existing customers to ensure they derive maximum value from the product. Collaborate with global colleagues, particularly in the UK and the US, to share best practices and drive regional success. Prepare and present data-driven reports using Excel and other tools to communicate progress and insights to clients and stakeholders. Travel to meet customers across Southeast Asia (e.g., Thailand, Philippines, Indonesia) once a year and within Australia twice a year. Participate in a two-week onboarding workshop in the UK during your first six months. Skills and Experience Required: Minimum 4-5 years' experience in a Customer Success Manager or similar role Must be able to start in January 2026 MUST have worked within a SaaS or software company - with the ability to tell compelling stories about software benefits. Strong data analytics skills, with proficiency in Excel and the ability to create insightful reports. Commercially minded. Exceptional communication and training skills. Self-starter with experience working in global, cross-functional teams. Project management experience, with the ability to coordinate complex onboarding processes. A good sense of humor and the ability to build strong, trusting relationships. Application Process: If you’re ready to make a significant impact and grow your career in a nurturing and forward-thinking environment, please apply today.
