THE ROLE The purpose of this position is to undertake a range of projects to support the delivery of frontline public housing operations, including both those delivered by local housing offices and the statewide Housing Call Centre. The role supports housing operations through identification and analysis of emerging and systemic issues and the preparation of practice and other operational guidance, in collaboration with internal and external stakeholders. The role also supports housing operations by undertaking procurement and other business processes that support frontline housing staff and clients. The incumbent will be required to work with other teams, divisions, external agencies and vendors to ensure that outputs support the organisational objectives of the Community Operations and Practice Leadership Division. ACCOUNTABILITIES INCLUDE Ensuring operations and practice initiatives meet the department's strategic directions for managing and delivering high quality services. Formulate compliance and evaluation strategies to address specific issues related to the effective provision and implementation of required outcomes. * Undertake complex research and investigations into service delivery issues, risks and trends impacting on achieving key business objectives, policy initiatives and operational imperatives. Please open the position description to read more. HOW TO APPLY Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening. For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs) Please apply to submit your interest in this position.
