Job Description ROLE OVERVIEW The Operations & Sales Coordinator plays a critical role in enabling Smiling Mind’s Growth strategy, providing coordination and operational support across both education growth and fundraising/partnerships. This role covers sales administration and reporting, prospect research, and project coordination, ensuring the School Program Success Lead and Strategic Operations Manager are well supported. It requires strong organisational capability, initiative, and stakeholder skills, with scope to directly contribute to acquisition, reporting, and delivery. The role provides broad exposure across philanthropy, corporate partnerships, and education sales while enabling cross-team collaboration in a fast-paced growth environment. KEY RESPONSIBILITIES The Operations & Sales Coordinator provides coordination and operational support across education growth, partnerships, and team operations, ensuring effective acquisition, stewardship, reporting, and collaboration. Education Sales & Support Coordinate outreach for school acquisition and churn recovery. Support onboarding, engagement, and customer experience. Maintain accurate CRM data (HubSpot) and produce sales reports, dashboards, and pipeline updates. Coordinate webinars, info sessions, and school-facing engagement activities. Advancement & Partnerships Support Support pipeline tracking, prospect research, and preparation of donor/partner materials. Keep CRM records accurate for philanthropy and corporate partners. Assist with stewardship through events, communications, and relationship tracking. Contribute to grant/tender submissions and reporting/acquittals for funders. Team & Operational Support Act as Growth Team’s CRM “super user”, ensuring clean data and effective processes. Develop and maintain shared resources (templates, case studies, presentations). Coordinate meetings, workshops, and stakeholder engagements. Support collaboration across Growth, Education, Programs, Product, and Marketing teams. Key Teams / Stakeholders The Coordinator works closely with the School Program Success Lead, Strategic Operations Manager, and Chief Growth Officer, with regular interaction across Programs, Product, and Marketing. The role underpins high-quality engagement with schools, donors, and partners, ensuring impact and revenue goals are delivered. We are friendly and highly driven. We dream big, run at ideas, love change and innovation. We love being surrounded by people who are passionate about defining themselves and our future — and that’s what we are looking for in this role.
