Job Description As the Conference and Events Services Manager, you will be responsible for building and nurturing strong relationships with clients while overseeing every aspect of their events from initial planning through to successful execution. You will act as the key liaison across all departments, ensuring seamless communication, exceptional service delivery, and the highest standards of a five-star experience that consistently exceeds guest expectations. Main responsibilities: Complete organisation of conference and event activities from confirmation to post-event follow-up in order to ensure client satisfaction. Follow up all logistics arrangements, including pre and post events payment, and upselling to clients to achieve maximum revenue and profit potential while satisfying guests needs and achieving Hotel budget guidelines for enquiries. Prepare Banquet Event Orders (BEO’s), action plans and other relevant paperwork to effectively communicate guest needs to internal and external sources. Ensure full prepayment are received prior to event’s date. Use of Delphi FDC to prepare proposals and contracts of social events’ enquiries.
