About Krispy Kreme At Krispy Kreme, we don’t just make doughnuts – we create moments of joy. Since opening our first store in 2003, we have been spreading smiles across Australia and New Zealand with our handcrafted, melt-in-your-mouth treats. About the Role As a Retail Team Leader, you’ll be a role model for your team and a key support to your Store Manager. You’ll lead from the front by coaching, training, and guiding Team Members, while helping maintain a fun, safe, and customer-focused environment. This role is about balancing hands-on service with leadership responsibility. What are you responsible for? Acting as a role model for your team, leading by example every shift Coaching, training, and empowering Team Members to deliver exceptional customer service Supporting your Assistant Store Manager and Store Manager with store operations, including compliance, food safety, and cash handling Helping your team create a safe, clean, and welcoming environment for customers and colleagues Dealing professionally with customer feedback and resolving issues in line with Krispy Kreme standards Using MICROS to effectively monitor and manage inventory levels, ensuring stock accuracy, minimising waste, and supporting smooth day-to-day operations Supporting promotions, local store marketing activities, and in-store events as the “store champion” High level of integrity and dedication to ethical business practices Confidence, passion and enthusiasm about the customer experience and the Krispy Kreme Brand. What’s in it for you? Working for a globally recognised brand that is fun, fast-paced, and offers growth & development opportunities Industry-competitive pay rates, a positive culture, and a diverse and inclusive workplace Training and experience in leadership, people management, and using retail systems We embrace individuality and foster a workplace where everyone feels seen, heard and valued. We train for skills, however there are just some things we need from you: Confidence, passion, and enthusiasm for delivering great customer experiences Clear communication skills and the ability to provide coaching and feedback Maturity and integrity to work both independently and under direction Experience using MICROS is desired Resourcefulness to solve problems and manage conflicting priorities A commitment to fostering an inclusive and culturally diverse workplace High level of integrity and dedication to ethical business practices Confidence, passion and enthusiasm about the customer experience and the Krispy Kreme Brand. Experience Experience in food handling or manufacturing Demonstrated consistent delivery of high-level Production standards An understanding of the importance of WHS in the workplace Every day at Krispy Kreme is filled with little moments that have big possibilities!
