WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. As part of our transformation journey, we’re looking for a passionate Quality Assurance Advisor to help shape the future of claims excellence and customer experience. Reporting to the Quality Assurance Lead, you’ll play a key role in driving continuous improvement across our claims portfolio. You’ll conduct quality reviews, provide actionable insights, and collaborate with internal stakeholders to ensure our service delivery is accurate, compliant, and customer-focused. What You’ll Do Provide constructive, written feedback to Managers, Heads, Customer Advisors, and Claims Representatives Ensure compliance standards are met for internal risk, external audit, and regulatory requirements Analyse quality data to identify trends, non-conformities, and areas for improvement Contribute to quality reporting dashboards and maintain accurate records Recommend updates to procedures, training materials, and onboarding programs Partner with internal teams to support capability development and share insights Promote continuous improvement by contributing to team meetings and quality forums Support audit readiness and documentation accuracy in line with organisational policy Prioritise workload effectively and collaborate with cross-functional partners Bring forward innovative solutions to support strong customer outcomes and business goals About You You’re a proactive quality assurance professional with a passion for improving service delivery and customer outcomes. With sound judgment and a sharp eye for detail, you assess compliance, analyse trends, and offer practical solutions. You’re a clear and confident communicator who builds strong relationships, contributes to quality discussions, and champions best practices that drive continuous improvement. What You’ll Bring: Minimum 2 years’ experience in claims, audit, or quality assurance. Strong knowledge of personal injury claims and relevant legislation. Experience with business process improvement and data analysis. Excellent communication and stakeholder engagement skills. Quality Assurance certification and ISO 9001 knowledge highly regarded. About Us Working in a collaborative team environment within a supportive and engaged organisation, you’ll enjoy a hybrid work model, access to personalised learning and development opportunities, and the holistic support of our health and wellbeing program. We offer industry-competitive salaries, a generous superannuation scheme (including co-contribution), and study assistance. You can find out more about our Employee Benefits by visiting Working at WorkCover QLD How do I apply? If this sounds like you, we’d love to hear from you. Please submit your resume and application to be considered for this exciting opportunity. We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIASB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them. Pre-employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Education Check, Reference Check, and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld). Please Note: WorkCover does not accept unsolicited resumes from agencies and will not be liable for related fees. All recruitment is managed internally. Agencies must not represent or promote WorkCover roles without prior written authorisation.
