Are you looking for a role where you can make a difference? We’re seeking a Practice Lead, Community Services to promote and enhance practice development across programs and teams. In this key role, you will promote consistent, high-quality service delivery by guiding practice development, supporting capability growth, and embedding a culture of reflection and continuous improvement. Key responsibilities: Collaborate with the Manager to drive high-quality, contractually compliant practices across service areas, ensuring continuous improvement and alignment with governance frameworks. Provide practical guidance, training, and supervision to team members, fostering a culture of ethical practice, collaboration, and ongoing development. Monitor program performance, support evidence-informed approaches, and contribute to the development of systems and procedures that improve client outcomes and service responsiveness. Actively participate in and contribute to the Clinical Care Committee and stay up to date with sector trends to inform practice improvements and support broader organisational goals. Deliver and maintain high standards of documentation, data analysis, and reporting, collaborating with stakeholders driving transparency and service effectiveness. About You Previous Experience in community services, ideally within housing or homelessness, justice, or youth services. The ability to guide, motivate and develop others using a values-based coaching and advisory approach driven by high standards. Strong engagement skills and the ability to interact effectively and sensitively with employees and teams to ensure delivery of high-quality services and supports. Experience building relationships and collaborating successfully with a variety of key stakeholders to achieve successful outcomes with clients. Excellent communication skills, both written and verbal communication, including the ability to produce documentation of a high-quality including emails, case notes, and reports. Tertiary qualification in a discipline relevant to key areas of practice such as Psychology, Social Work, Justice, Counselling, Youth or Community Services, or Education/Training (desirable). For this role, you will need to: Be willing to complete a Working with Children Check and National Police Check Have possession of a current valid Driver’s License, willingness to drive, and your own registered vehicle with a 4–5-star ANCAP safety rating. Be eligible to work in Australia. Additional benefits Additional day off to celebrate your Birthday Enjoy salary packaging benefits Access an additional one week of paid leave each year, through SYC loyalty leave Discounted Corporate Private Health Cover Employee Assistance Program (EAP) Wellbeing leave *Qualifying periods and terms apply. About us SYC exists so everyone can succeed. We invest back into the community, helping tens of thousands of people every year to create a life without disadvantage, to build sustainable independence and to experience wellbeing in all areas of their lives. We are proud to work with people who are passionate and professional, who encourage and value diversity, who are courageous, creative and, most importantly, believe in people’s potential. Our vision of wellbeing, independence and opportunity for everyone encompasses the people we work with, as well as the people who work for SYC. To learn more about us, visit our website: https://www.syc.net.au/services/housing-homelessness-support If you are passionate about helping others, we would love to hear from you! To apply please complete the application process by clicking the Apply Now button. Please complete the requested work history and screening questions on the application page (you are encouraged to detail any (and all) certificates or licence(s) information under the education section) and attach your resume. SYC encourages applications from Aboriginal and Torres Strait Islander people, people with lived and/or living experience and people with disability. If you would like to discuss any accessibility needs, cultural considerations or support during the recruitment process please reach out to Nada Aldobasic at saldobasic@syc.net.au or call 08 8405 8500, we are committed to ensuring a welcoming and inclusive experience for all applicants.
