It's more than a job In an administrative role at KuehneNagel, tasks such as managing office operations or coordinating schedules certainly contribute to your team's success, but they also provide meaningful moments for people around the world. Because your attention to detail supports your colleagues to perform at their best, such as ensuring the timely and seamless transport of hearing aids and advanced medical devices that change lives. At KuehneNagel, our work contributes to more than we imagine. ? Your primary objective will be to organize the transport of all orders, ensuring a high level of customer excellence. Your role is to provide helpful information, answering questions and responding to complaints while ensuring the profitability of orders, correct invoicing and data quality. We want to be the best company to work for. You will play a key role in driving customer excellence. Start your day by reviewing customer requests; are we competitive both commercially technically in order to attract them in line with our pricing strategy. Consult with your internal and external subcontractors to ensure customer opportunities are well pursued with competitive proposals in line with our capabilities. Ensure that new customers are being on-boarded in compliance with our customer excellence process that we are delivering as promised to our customers. On a regular basis, consult with key stakeholders and customers to review progress, ensuring a focus on continuous improvement and high customer retention rates. How you create impact To make all suitable relevant arrangements for shipment handling independently (not limited to heavylift and oversized cargo) via air, sea, barge, charters etc. ensuring key performance indicators are met. To ensure an accurate level of data quality, ensuring that all systems are kept up to date promptly. To ensure accurate timely production of relevant documentation (including but not limited to import/export declarations, customs clearance, MES declarations). To prepare spot quotations, data for tender documents actively participate in commercial support. To complete all tasks administration relating to local services such as trucking, warehousing servicesincluding full hub operations, cargo surveys etc. where applicable. To complete all required file administration including documentation, billing, and vendor invoices/ebillsacknowledgement weekly forwarding sub-ledger (FSL). To take appropriate corrective action /or notify relevant person office to prevent a re-occurrence ofcustomer complaints. To report incidents hazards as per the relevant working instructions. What we would like you to bring 5 years of experience in customer service or operations management. Proven track record of implementing process improvements and driving operational excellence. Excellent communication and interpersonal abilities. Proficiency in customer service software and CRM systems. Analytical and problem-solving skills. Ability to manage multiple projects and meet deadlines. Customer-focused mindset with a commitment to delivering high-quality service. What's in it for you Along with a competitive remuneration package, we want to make sure our employees are motivated in all aspects. Here in KuehneNagel Australia, we pride ourselves in taking care of our employees with benefits such as: Corporate rates for Private Health Care Insurance Free Flu Vaccination Program Inclusive Gender-Neutral Parental Leave Policy to support all parents Attractive long-service awards Novated leasing Charity and volunteering events Flexible work arrangements And more! If you're ready to take on this exciting opportunity and make a difference, apply now and become a part of our dynamic team Who are we Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At KuehneNagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid. Kuehne Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.
