Are you ready to be part of something bigger? At Lite n' Easy, we are not just about meals; we are about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they are on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion into crafting meals that are not only nutritious but also bursting with flavour. Why Join Us? Supportive Environment : Work alongside passionate individuals in our Banyo, Brisbane office Meaningful Work : Help deliver healthy meals to time-strapped individuals and those dedicated to wellness Great Perks : Enjoy free GP/Physio onsite, secure onsite parking, product discounts, family day excursions, and access to our free onsite gym Flexible Work Options : Hybrid arrangements available after training Inclusive Culture : Be part of a collaborative team that genuinely cares about customer wellbeing Impactful Role : Make a meaningful difference every day Job Description The Role: We’re looking for a passionate and customer-focused individual to join our Customer Operations team in a dynamic FMCG environment. As a Customer Service Support – HCP , you’ll play a key role in supporting our HCP and NDIS customers, building meaningful relationships, and making a real difference in people’s lives. Location: Head Office, Banyo, Brisbane Hours: Full-time | 8am–5pm (May–September) | 8am–5pm (October–April) Flexibility between 7am–6pm required due to daylight savings. Hybrid work options available after training. Key Responsibilities: Handling outbound referrals for new HCP and NDIS customers Responding to inbound calls and providing clear, empathetic support Explaining how Lite n’ Easy’s HCP and NDIS programs work Offering encouragement and guidance to customers needing support Collaborating with the HCP and NDIS Specialist team to ensure smooth service delivery About You: 2–5 years’ experience in a customer service role Strong communication and interpersonal skills High attention to detail and ability to work well in a team Ability to build and maintain effective relationships Flexibility and adaptability in a changing environment Completion of the NDIS Worker Orientation Module and NDIS Worker Screening Check (or willingness to complete) Experience in specialty retail or hospitality highly regarded If you have a passion for customer service and are seeking a challenging yet rewarding opportunity where your work directly influences organisational success, then we encourage you to take the next step in your career. Join a team that values innovation, collaboration and customer care by clicking “Apply” now and be part of our journey toward Operational Excellence. Please note: Only Australian Citizens or Residents are eligible to apply
