Customer Support Consultant | Leading Property Tech Company Locations: Sydney CBD Salary: $61,800 Super ( flexible depending on experience ) Hours: 37.5-hour week | Rotating rosters between 9 AM – 7 PM Schedule: Monday–Friday Type: Full-time, Permanent Join a company changing the way Australians experience property Our client is a leading property tech company, reimagining property for everyone - from first-time buyers to seasoned investors. At the heart of their success is a culture built on collaboration, high performance, and care , and they’ve been recognised as one of Australia’s Top Workplaces . As part of the Customer Support team , you’ll be joining a purpose-driven group that delivers excellent service to both real estate professionals and consumers, helping them achieve success on every property journey. What you’ll do: Handle inbound calls, chats, and emails from real estate agents and consumers Troubleshoot technical issues — like uploading listings or adjusting prices Investigate complex account or data transfer queries Follow up with customers via outbound calls when needed Log and triage requests using Zendesk , Salesforce , and MS Office Collaborate across multiple teams using Slack What makes you great: You take ownership and see issues through to resolution You’re adaptable, resilient, and calm under pressure You love solving puzzles and asking “why” to truly understand how things work You communicate clearly and confidently with a professional tone Your background might include: 1 years’ experience in a similar corporate, call centre environment that is fast-paced and ever changing Someone with strong technical proficiency; with proven ability to multitask, utilising multiple systems while on the phone with customers Experience in real estate roles like leasing consultant, property manager, office managers or similar are highly beneficial (Full training provided — you’ll start with 4 weeks of structured learning, buddy support, and live practice before taking your first call.) Benefits: Full-time, Permanent role Join a team passionate about helping Australians on their property journey Excellent training and support to set you up for success Genuine career progression Work-life balance with flexible rosters Inclusive, purpose-driven culture recognised as a top workplace Apply now and start your career in Real Estate
