About the role Mater Pathology is pleased to offer an exciting internal opportunity for professional development and leadership growth. We are seeking a Collection Supervisor to join our team on 12-month maximum term contract commencing in December, covering maternity leave. This role is ideal for someone looking to take the next step in their career, providing leadership and oversight to the Phlebotomy team across our Collection Rooms. As Collection Supervisor, you will play a key role in ensuring the professional and accurate collection of specimens, maintaining high standards of quality, safety, and customer service. You will also champion best practices in specimen identification and data integrity throughout the handling process. Salary range: $41.60 - $45.81 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900 access to many staff benefits What you'll be doing Specifically, your responsibilities will include: Monitor and promote the necessity to meticulously identify specimens, accurately transfer data throughout the handling process and highlight the serious consequences of misidentification and mishandling. Participate in clinical risk assessments and investigations as required. Engage and participate in clinical meetings to ensure the service meets customer expectations. Monitor and coach staff regarding collection error rates to ensure excellence in patient care. Supervisory responsibility includes training of team members, coordination of workflow processes and responsibility for quality of output of the Phlebotomy team Participation in performance reviews and ongoing performance management of subordinate staff will be required. Recognizes and addresses inefficiencies in service provision, and continuously improves business processes. Strong customer experience background to manage the ongoing relationship with clinical and nonclinical stakeholders . Deliver customer experience of a high standard by ensuring a professional appearance and positive personal interactions. Demonstrates a high level of oral and written communication skills to ensure staff and customer needs are met. Demonstrated advanced data analysis and computer skills in laboratory systems and MS Office suite. Contributes to operational decision-making and accountable for financial stewardship. Ensure adequate stock and equipment management processes are in place. Undertake purchases as required through appropriate financial management practices. About you To be considered suitable for this position you must possess the following: A background in customer service and /or >5 years’ experience in a phlebotomy role Driver’s license is essential for management of community phlebotomists and offsite staff Certificate IV in Training and Assessment desirable but not essential Certificate III in Phlebotomy Management/Supervisor experience with a staff of 35 Why join us? Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare , education , fundraising & philanthropy and research — and it’s our people who make the difference. We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence. Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits Grow your career with access to industry-leading training and professional development through Mater Education Wellbeing support through our Employee Assistance Program and on-site pastoral care teams Access a range of health and wellbeing services with a corporate discount on private health insurance Exclusive discounts across dining, retail, travel, accommodation (just to name a few!) Stay active with unlimited access to discounted gyms via the Fitness Passport program Convenient, discounted on-site parking Enjoy great food with reduced prices at our campus cafés and coffee spots Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team. Be part of something bigger. Make your move with Mater. MAKEYOURMATERMOVE Applications close on Thursday 20th November 2025. Please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW!
