Description Create your best future and join Westpac as a Team Manager – Business Lending Operations Permanent Full-time opportunity Parramatta based Hybrid working model What’s the role? As a Team Manager within Business Lending Operations, you will lead and develop a high-performing team to deliver exceptional customer experiences. You’ll maintain strong attention to detail, uphold service standards, and ensure daily priorities are managed effectively. Your role includes driving team performance to meet objectives, fostering deep relationships with customers and business partners, and collaborating across teams for efficient end-to-end processes. You’ll resolve issues promptly, manage communications professionally, and contribute to customer satisfaction metrics. With a focus on quality, productivity, and continuous improvement, you’ll inspire your team to exceed service commitments and achieve development goals. What do I need? Strong knowledge of business lending practices Background in banking and financial services, with a focus on operational excellence and customer-centric solutions Proven ability to drive organizational change and deliver process improvements Demonstrated leadership experience, including managing teams and influencing outcomes Proficiency in document preparation and compliance processes Why join us? We’re obsessed with becoming our customers 1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. Tailored learning and development opportunities to help your grow your career within the bank. Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives Create your future today To get started, simply click on the APPLY or APPLY NOW button We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .
