Monash IVF Group are leading the future of reproductive care At Monash IVF we’re trying to change the way society thinks and acts in relation to their fertility. We’re removing stigmas, empowering people to make better decisions and to take action earlier. Ultimately, we are trying to improve everyone’s chance of having a family. The reality is, we know starting a family isn’t always easy. It can take real bravery by our patients, and a lot of empathy and support from our Monash IVF team. That’s why it’s so important that the people we select to join our team are genuinely compassionate and caring, and truly want to make a difference. If this sounds like you, read on. A uniquely meaningful position supporting the donor and surrogacy patient journey The Donor & Surrogacy Coordinator has a very important role at Monash IVF. You will provide ongoing support to our prospective donors, recipients, surrogates and intended parents in a professional and caring manner. With exceptional customer service, underpinned by compassion, high organisational skills and attention to detail, you will directly enhance the patient experience. Some of your responsibilities will include: Providing exceptional customer service to internal and external stakeholders Ensuring regulatory compliance for donors, recipients, surrogates and intended parents Maintaining an understanding of regulatory guidelines Managing multiple patient allocations to progress to treatment with assisted reproductive technology Managing the selection and allocation process of donors to recipients Maintaining accurate and current donor inventory and records Liaising with other departments and key stakeholders regarding donor matters Are you the ideal candidate for us? The Donor & Surrogacy Coordinator will have a genuine interest in the fertility industry, specifically Donor & Surrogacy, and be sensitive to the needs of our patients. Ideally you will bring the following: Previous Donor & Surrogacy experience (highly regarded) Experience with managing patient expectations and providing information to patients Sound understanding of the Donor (egg, sperm and embryo) and Surrogacy program and processes Knowledge and understanding of relevant legislations, regulations and guidelines specific to donor and surrogacy Empathetic towards patients during highly sensitive conversations Ability to set priorities, time manage and meet deadlines High attention to detail and organisational skills Excellent interpersonal and communication skills including presentation skills A vibrant team player with a strong interest to be part of a growing industry Tertiary qualifications in science, health science, nursing or law (not essential) Competent user of Microsoft office suite A willingness to fit in and embrace the Monash IVF Group Principles: Care, Collaborate, Communicate, Commitment and Create. Why work with us? At Monash IVF, 80% of our people agree that it is truly ‘a great place to work’. We are more than just a workplace—we are a passionate and innovative community dedicated to empowering individuals and making a real difference in the world of fertility. Our state-of-the-art facilities in Cremorne, provide an inspiring environment where cutting-edge technology meets compassionate care. Located just 100 meters from East Richmond station and easily accessible by trams, our head office is perfectly positioned for a convenient commute. We believe in fostering a culture of continuous growth and development, offering extensive learning and development opportunities to help you advance your career. Monash IVF Group values each and every one of our employees Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued. Being part of the Monash IVF Group gives you access to many benefits,. Your professional growth truly matters to us—we’re dedicated to supporting you with meaningful development opportunities, guidance, and a commitment to your success. You will have access to participate in an Annual Mentor Program, as well as a Learning & Development Framework that supports your professional goals. We deeply care about our employees’ physical and mental well-being, as well as work-life balance, fostering a supportive environment where you feel valued, heard, and empowered to thrive both personally and professionally. Enjoy access to CU Health Employee Assistance program and Fitness Passport gym membership! As part of our commitment to you, we offer 12 weeks paid parental leave and exclusive discounts on MIVFG fertility and ultrasound services, providing you with the support you need during life's important moments. As a Nationally Accredited RTO, M Group Reproductive Healthcare Institute, you will be empowered with the skills and nationally recognized qualifications to unlock new opportunities and reach your full potential If you’re ready to join the brave leaders of reproductive care, please follow the link below. Closing Date: 28 November 2025 (Unless filled prior) Lara Shmidel - HR Business Partner VIC recruitment@monashivfgroup.com All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our Privacy of Your Information Policy.
