Job Description Nine is looking for a highly motivated Client Success Executive to join our Publishing Subscriptions and Commercial Growth team! Reporting to the Client Success Lead, this is a strategic commercial role focused on maximising lifetime client value and driving expansion revenue. You'll manage a significant, high-value corporate renewal portfolio, playing a vital role in meeting our subscription revenue targets, seamlessly blending strategic account growth with exceptional service delivery. This role is a direct shift from reactive support to a proactive commercial partnership function. Day to day you will: Drive the entire renewal process for a high-value portfolio of Corporate Team licenses, ensuring contracts are renewed on-time and at target value. Set-up and onboarding of corporate subscriptions clients across digital and print. Proactively identify, qualify, and close new upsell and cross-sell opportunities within the existing client base, positioning new features or products to align with evolving client needs. Provide high level client service and post sale support to Corporate Subscription clients across the AFR and Metro Publications. Monitor client health and usage data to proactively address potential churn risks and act as the primary point of escalation for complex commercial or operational issues. Troubleshoot technical and access issues for digital subscriptions to deliver a seamless client experience. Maintain accurate and reliable renewal and upsell forecasts in the CRM (Salesforce) and manage data integrity for your portfolio. Collaborate with the Sales and Product teams to align client strategy and deliver a high-quality post-acquisition experience.
