As an Assistant Venue Manager, you'll play a crucial role in the day-to-day operations of our vibrant venue. In this hands-on leadership position, you’ll manage our bar, restaurant, gaming room and functions, ensuring everything runs smoothly while delivering outstanding experiences for our guests. This role offers the perfect opportunity to advance your hospitality career in a dynamic and supportive environment. What You’ll Do Support the Venue Manager in overseeing daily operations, ensuring the highest standards of service in our bar, restaurant, and accommodation. Inspire and mentor your team, driving a positive and productive culture focused on excellence, customer service, and continuous improvement. Be the point of contact for guest inquiries, ensuring every guest has an exceptional experience, from check-in to checkout. Assist in managing stock, scheduling, and staff performance while maintaining efficient operations and adhering to budget targets. Assist in ensuring the venue adheres to health and safety guidelines, licensing laws, and all regulatory requirements. Why You’ll Love Working with Us Growth Opportunities : Access to ongoing training and development to help you progress in your career and become a top hospitality leader. Supportive, Close-Knit Team : We’re a team that works together, celebrates each other’s successes, and supports one another both professionally and personally. Community Focused : Enjoy the benefits of living and working in Emerald, QLD, a vibrant regional hub known for its welcoming locals, relaxed lifestyle, and strong sense of community. Great Lifestyle: Experience the best of regional Queensland living with nearby national parks, local events, and affordable living – making it easier to enjoy life outside of work. Mandatory Qualifications RMLV : Required to ensure compliance with licensing regulations. Approved Manager’s License : Necessary for managing licensed areas and ensuring the legal operation of the venue. RSA : Essential for serving alcohol responsibly. RSG : Required to oversee gambling activities. CLO Certification: Important for managing customer inquiries and complaints effectively. What We’re Looking For A proven leader with previous experience in hospitality management. A positive attitude with the ability to thrive in a fast-paced, close-knit team environment. A passion for delivering exceptional guest service. Strong communication skills and the ability to handle problems on the spot. Flexibility to work evenings, weekends, and public holidays. A solid understanding of hospitality regulations, financial management, and best practices. About Us Emerald is located in central Queensland, about 270km from Rockhampton. As a regional town, Emerald is home to a rich calendar of events throughout the year, which brings the community together and attracts visitors from surrounding areas. A standout event is the Emerald Rodeo, featuring competitions like bull riding, barrel racing, live music, carnival rides, food stalls, and other entertainment. In addition to the rodeo, Emerald hosts other notable events such as the Central Highlands Show, the Emerald Orchid Society Show, and the Art in the Park festival, each offering unique experiences that celebrate local culture, arts, and community spirit. Ready for a change of scenery and the opportunity to make a significant impact? Apply now!
