Get AI-powered advice on this job and more exclusive features. Direct message the job poster from La Vie Hotels & Resorts We are seeking a visionary General Manager to guide an iconic Norwest property through a landmark refurbishment. Set to become the destination for celebrations, gatherings, and unforgettable experiences, this hotel will redefine luxury and elegance in the region. With a strong Conference & Events focus, you’ll have the opportunity to shape Norwest’s premier hospitality venue, where every moment becomes a reason to celebrate. General Manager Operations & Guest Experience Lead and manage the daily operations of the hotel, ensuring all departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and Administration are operating smoothly and efficiently. Oversee guest services, ensuring the highest levels of service, satisfaction, and loyalty are achieved consistently. Anticipate guest needs and create innovative service offerings that enhance the guest journey. Handle guest complaints, reviews, and feedback promptly and professionally, turning challenges into opportunities for improvement. Leadership & Team Development Recruit, train, and develop a motivated and engaged team across all departments. Foster a positive, collaborative, and inclusive workplace culture that reflects the hotel’s values and encourages excellence. Conduct regular performance reviews, provide constructive feedback, and implement training and development programs. Lead by example, setting clear expectations and maintaining visibility across the property. Develop, manage, and control budgets, including forecasting, cost management, payroll, and capital expenditure. Drive revenue growth by maximising room occupancy, ADR, RevPAR, and ancillary revenue streams (e.g., F&B, events, spa, activities). Monitor and analyse financial reports, adjusting operational strategies to meet profitability targets. Work closely with our support office/owners to report on performance and align with strategic goals. Sales, Marketing & Business Development Oversee marketing and promotional initiatives to enhance the hotel’s visibility and brand positioning. Build and maintain strong relationships with local businesses, travel partners, and community organisations to drive new business opportunities. Actively participate in networking, trade shows, and community events to represent the hotel and build partnerships. Identify opportunities for growth through new markets, events, or packages. Ensure compliance with all workplace health and safety regulations, labour laws, and hospitality industry standards. Maintain brand and property standards across all operational areas, ensuring consistency and quality. Oversee property maintenance programs, asset management, and sustainability initiatives to protect the hotel’s long‑term value. Prepare and manage audits, inspections, and certifications as required. Monitor industry trends, market shifts, and competitor activity to maintain a competitive edge. Implement technology, systems, and processes that improve efficiency, profitability, and guest satisfaction. Encourage a culture of continuous improvement, seeking regular feedback from guests and staff to drive innovation. Experience & Skills The ideal candidate will bring strong leadership skills, commercial and financial expertise, and a genuine passion for delivering the sophisticated, guest‑focused experiences that define Visy Dior. This is a hands‑on role requiring a proactive approach to problem‑solving and a dedication to continuous improvement across every area of the hotel. Proven experience as a General Manager, Hotel Manager, or in a similar senior role within the hospitality industry. Strong understanding of hotel operations, with a flair for food & beverage. Exceptional leadership, communication, and interpersonal skills. Financial acumen, with the ability to manage budgets, P&L statements, and other financial reports. Excellent organisational and time‑management skills, with the ability to handle multiple tasks and priorities. Knowledge of hotel management software and booking systems (Opera). A passion for delivering exceptional guest experiences and fostering a culture of excellence. Strong local market knowledge and connections are a plus. Experience working with franchise, management agreement, or white‑label hotel models. A degree in hospitality management or related field is preferred but not required. Seniority level Mid‑Senior level Employment type Full‑time Job function Management, Customer Service, and Sales Industries Hospitality, Accommodation and Food Services, and Hotels and Motels Sydney, New South Wales, Australia J-18808-Ljbffr
