Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview Your Role The Property Recoveries Consultant is responsible for managing a portfolio of claims whereby seeking reimbursement of claims costs against an at fault party or their insurer. With the opportunity to manage government related risk portfolios for, Emergency Services, Education, Police and Health portfolios. In particular, this role focusses on liability discussions, demand notices, stakeholder liaison and record management and escalation while meeting Gallagher Bassett’s service standards. The position will be offered on a permanent full-time basis with a hybrid approach of WFH and in our Sydney CDB office. How you'll make an impact You will add value to Gallagher Bassett across the following: End to end management of the recoveries process within a large portfolio of Property claims Provide outstanding customer focus to iCare, Government Agencies, Mercantile, Legal & external stakeholders Negotiate the recovery of claims (both insured and uninsured) Guarantee timely recovery of monies whilst at the same time boost recovery potential Ensure the appropriate recording and reporting of work via relevant systems and processes Make certain there is a focus on the delivery of outcomes in order to increase recovery success rates Review and prepare necessary legal documentation Provide team support as required About you We’re interested in hearing from people who possess: Proven Recoveries experience Experience in general insurance, particularly property claims (desired) Industry specific ANZIIF qualifications (desirable) with a strong exposure to claims involving Third Party Liability Capability to outsource recovery needs and liaise with necessary recovery agents Ability to work autonomously whilst heavily reporting to the Property Team Leader Excellent customer service Capacity to communicate effectively with Third Parties Insurers Expert grasp of Microsoft Word, Excel and Power point Ability to multitask and perform under pressure Excellent interpersonal, spoken and written communication skills Energy and flexibility to work with the Corporate team, and the desire to support projects identified as being critical to the long-term business plan What we can offer you: Flexible work arrangements – including WFH Paid Parental Leave Excellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities Exciting career – as our Company grows, so do the opportunities for our people Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts Service recognition awards and employee assistance program for yourself and immediate family members A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!) Reproductive leave Birthday Club - have a day off during your birthday month as a gift from GB! A brief overview on GB Gallagher Bassett is Australia’s largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations. Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1700 staff. GB values its employees and offers a friendly, comfortable working environment that facilitates Work Life Balance! If this sounds interesting to you, we want to hear from you today, click on Apply for this Job! Agency applicants will not be considered for this role. Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave Novated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leave Other benefits include: Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers! And more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
