Are you passionate about sports and fluent in SaaS? Join a global leader in sports content automation, helping reshape how fans engage with the moments that matter. Our client is a cutting-edge technology company powering the future of sports media. Their platform enables leagues, teams, broadcasters, and publishers to deliver personalized, real-time highlights and immersive fan experiences across every channel. Trusted by over 550 organizations worldwide, they’re scaling fast and expanding their footprint in Australia. We’re looking for a dynamic Customer Success Manager to lead client relationships, drive onboarding and adoption, and unlock long-term value across a suite of innovative products. What You’ll Do Be the primary point of contact for enterprise clients, guiding them from onboarding through ongoing success. Lead project planning and deployment timelines with precision and transparency. Collaborate with global product, technical, and delivery teams to ensure seamless implementation. Deliver quarterly business reviews that showcase ROI and strategic impact. Extract insights from BI tools and reports to inform client strategy. Build best-practice methodologies and act as a trusted advisor. Identify upsell opportunities and drive commercial conversations with confidence. What You’ll Bring 4 years in Customer Success, Account Management, or similar client-facing roles. Experience in a tech B2B environment, specifically with a SaaS product. Strong technical fluency, able to explain platform features, troubleshoot, and liaise with product teams. Proven ability to manage multiple projects simultaneously. Skilled in onboarding, training, and leading business reviews. A genuine love of sports, you’ll be talking about it daily! Bonus: Experience in video, social media, or media streaming. Ready to join a global sports-tech innovator and make your mark in the Australian market? Apply now to arrange a confidential chat
