They're a retail brand renowned for creating unforgettable in-store experiences. With stores across Australia, New Zealand and Singapore , they've built their reputation on delivering exceptional service, innovative store concepts and a customer experience like no other. Their culture is creative, inclusive and people-focused - where great ideas and genuine connections are at the heart of everything they do. They're now seeking a dynamic Cluster Manager to lead, coach and inspire store teams across a key region. This is an incredible opportunity for an experienced retail leader who's passionate about people, performance and the power of a great customer experience. The Opportunity The Cluster Manager will work closely with Store Managers and their teams - often right there on the shop floor - providing hands-on coaching, mentoring and support. The role plays a pivotal part in maintaining the brand's in-store standards and driving strong commercial outcomes. Key responsibilities include: Partnering with Store Managers to deliver consistently exceptional customer experiences. Leading by example in-store, mentoring teams in service excellence, visual merchandising and operational best practice. Using commercial insights to identify growth opportunities and achieve sales, profitability and KPI targets. Supporting the rollout of business initiatives and brand campaigns across the cluster. Building, developing and retaining high-performing teams through ongoing coaching and feedback. Collaborating with the State Manager to implement strategic direction and share insights that drive performance. About You They're looking for a people-focused leader who's both creative and commercially minded - someone who thrives in a dynamic retail environment and brings energy, curiosity and leadership to every interaction. You'll bring: Proven experience managing multiple sites or large-format retail stores. A strong track record of achieving commercial success while maintaining a customer-first focus. Exceptional coaching, mentoring and leadership capabilities. Strong business acumen and analytical ability. A creative, curious mindset and a genuine passion for retail. Why You'll Love This Opportunity Their people are their difference. You'll be joining a brand that's not only admired by customers but respected by the industry for its culture of innovation, empowerment and excellence. They invest in their people and celebrate success - all while delivering retail experiences that truly stand out. Ready to take the next step? If you're a passionate retail leader who loves to coach, inspire and deliver results, this could be your perfect next move. Apply today to join a brand that's shaping the future of retail - one remarkable in-store experience at a time. To apply online, please click on the apply button. Alternatively, for a confidential discussion, please contact Narelle Platt on 0451 445 866 or via email at nplatt@frontlineretail.com.au quoting the reference number above, or check out our website for other available positions. www.frontlinerecruitmentgroup.com/retail
