Job Description As Duty Manager, you’ll oversee hotel operations across the Front Office department and broader hotel. You’ll act as the key contact for guests and staff, represent management after hours, and lead by example in maintaining our reputation for excellence. Key Responsibilities Supervise daily Front Office operations, including check-ins, check-outs, and guest assistance. Resolve guest issues promptly and professionally, ensuring exceptional service at all times. Coordinate with Food & Beverage, Housekeeping, and Maintenance teams to maintain smooth hotel operations. Act as Chief Warden and First Responder during emergencies, ensuring guest and staff safety. Maintain a visible security presence and conduct regular patrols to uphold safety and standards. Make sound operational decisions in the absence of senior management.
