Job Description Remote area benefits: Double your salary packaging and boost your take-home pay! Location: Emerald, homeland of the Gayiri people. From $51ph 12% Super Not-for-Profit Salary Packaging up to $18,550 We’re looking for a dynamic individual to be the first point of contact for clients referred through the Head to Health Phone Line and other pathways. In this role, you’ll be a key player in guiding clients through a smooth and welcoming entry into our services, providing invaluable support on their journey to well-being. Responsibilities include: Lead the way for clients : Lead the care journey, coordinating support and collaborating across teams to ensure clients receive high-quality, person-centred care. Provide direct engagement and brief interventions to ensure smooth transitions and aftercare. Collaborate : Work closely with internal teams and external partners to deliver comprehensive care. Support clients : Be their first contact and help them navigate their care journey, ensuring a welcoming experience at every step. Manage Care Processes : Oversee collaborative care planning, transitions between services, and aftercare. Strengthen Partnerships : Build relationships with local hub partners and the lived experience workforce to foster community-driven care. The ideal candidate will have: Extensive background in mental health and/or AOD settings , including knowledge of systems, legislation, and brief-intervention approaches. Strong leadership : You’ll take charge of client care and team coordination, ensuring clients receive the best possible outcomes. Community-focused : Experience working independently and as part of a care team in community-based recovery models. Collaboration Skills : Proven ability to engage and collaborate with diverse services and professionals in the mental health space.
