We’re proud to have an exclusive partnership with a financial services client that’s anything but ordinary. Their Operations team defies the traditional back-office mould, they’re a passionate, high-performing group dedicated to delivering frictionless, scalable, and truly supportive credit experiences for small businesses across Australia. They’re now looking for a Collections Specialist to join the team and help shape the future of credit recovery — with empathy, tenacity, and heart. What you'll be doing: You'll be at the forefront of customer engagement, owning a portfolio of late-stage accounts and working with customers to achieve fair and practical resolutions. Handle high-volume inbound and outbound calls Manage your own portfolio of late-stage recoveries Skip trace to locate customers and enable contact Build trust and negotiate realistic repayment plans Liaise with field agents, solicitors, and third parties Assess and respond to financial hardship applications Stay compliant with ASIC, ACCC, Privacy Act, and internal policy Collaborate with your team to smash individual and shared KPIs What you'll bring: 1 years of experience in collections (secured or unsecured) Strong experience in late-stage collections and skip tracing Confident communicator and skilled negotiator Positive, team-oriented, and approachable Strong attention to detail and natural problem-solving skills Ability to prioritise, multi-task and remain focused under pressure Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams) Experience using Salesforce is a bonus - training provided Litigation experience highly regarded Why this opportunity stands out: There are plenty of reasons our client has been recognised as a Top 5 Australian Employer for five years running. Here are just a few: Make a real difference for small businesses across Australia Be part of a team that's collaborative, open, and fun Hybrid work model - work from home 1 day per week Great Sydney CBD location fully stocked kitchen Regular team building events wellness initiatives Learn, grow and thrive in a company that invests in you Ready to bring your energy to a team that values impact and innovation? Apply now or email siobahn.condie@worktrybe.com and be part of something meaningful, where every conversation can change a business for the better.
