About the company and role: Our client is a leading global force in the equipment rental space, who are currently experiencing massive growth across Australia and New Zealand. As the business continues to expand, there is a need for an Office Manager/Internal Sales Rep to support the growing demands of customer orders and sales, and be the main point of contact for customer enquiries. Located within the Shire of Yarra Ranges, 60 km’s North East of Melbourne CBD, this business is achieving record sales month after month, and with that comes a need for an Office Manager to support the volume of customer calls that will support the business and enable further growth. With a keen focus on providing first class customer service, this role is ideal for someone who has a background in office management, who has managed inbound sales calls, and who is comfortable being the “face of the business” to meet and greet customers at the front desk. As the Office Manager/Internal Sales Rep, you will be responsible for: Being the face of the business - greeting customers at front desk All hire and sales enquiries Providing customer quotations Maintaining daily run sheets Liaising with drivers and yard hands Processing contracts Keeping customers informed of updates and changes in a timely manner Operating with a “Sales Mindset” to identify opportunities to sell other products Allocating drivers and trucks to carry out deliveries and pick ups in an efficient manner About you: You will have a background and experience in a similar role as either Office Manager or Admin Manager You have experience in a customer facing role/front of house position You have a Sales Mindset and are comfortable on the phone managing/processing sales orders You have a solution-based approach to work You have highly effective people management and customer service skills You are a multi-tasker who is comfortable carrying out multiple tasks at one time You are personable, professional, and polite, and enjoy greeting customers
