We are a highly Supportive company. Kapitol is an innovation-driven construction company based in Melbourne set to outpace and disrupt the industry. As one of Australia’s fastest-growing design and construct enterprises, we proudly combine a fresh approach with decades of expertise. The result is smarter, safer, more agile building solutions, a diverse portfolio including commercial, residential and education projects, and an award-winning workplace culture. Our team is an Authentic group of professionals. With a strong pipeline of exciting projects ahead, Kapitol Group is seeking an experienced and customer-focused Service & Warranty Supervisor to join our high-performing team. This role is ideal for a someone who excels in building trust, resolving complex issues with empathy, and delivering a high standard of customer care. You will play a key role in working within our customer-centric values and maintaining Kapitol’s reputation for excellence with clear communication and efficient defect and warranty management. Your background might be in construction, insurance, or property maintenance , with a mix of technical understanding and strong administrative capabilities. You will embody an Inspirational approach to work. What you’ll do: Assist in managing the end-to-end defect and warranty process across multiple projects Act as the primary point of contact for customers, ensuring consistent and professional communication throughout the defect and warranty period Resolve escalated or complex customer concerns with professionalism and empathy, maintaining Kapitol’s reputation for excellence Conduct investigative work and data analysis to determine root causes of defect claims and prepare comprehensive reports Coordinate subcontractors to complete rectification works, ensuring compliance with quality and safety standards Manage the administrative side of customer care — defect registers, warranty logs, and claim documentation Prepare and review quotes, invoices, and monitor associated costs Utilise platforms such as Aconex, Bluebeam, VisiBuild, and PayApps to manage workflows and documentation. Participate in progress meetings, supporting timely sign-offs and project close-outs. What you’ll bring: You’re a natural communicator who thrives on solving problems, supporting customers with care, and turning challenges into positive outcomes. You bring a calm and professional approach to every situation and enjoy working collaboratively to achieve great results. Demonstrated experience in a Defects, Warranty, Insurance, or Customer Care role within the construction or property industry Strong customer service and communication skills , with the ability to navigate challenging conversations calmly, professionally and build trust High attention to detail and strong administrative capability, including data analysis and manage records accurately Trade background or technical understanding of construction preferred Proficiency with digital systems (Aconex, Bluebeam, VisiBuild, PayApps, or similar) Excellent coordination and time management skills, with the ability to manage multiple priorities effectively Collaborative, empathetic, and resilient with a genuine commitment to delivering positive customer experiences in a fast-paced environment We are Driven to offer you a great career and benefits. Investment in training with the aim to have the best trained workforce in the industry Free health assessments for all staff Paid parental leave for both primary and secondary caregivers Fast-tracked career development opportunities and ongoing mentoring Industry-leading internal communication channels that foster teamwork and shared learning across sites And there is so much more for us to discuss with you! Kapitol is committed to providing an equitable, inclusive and diverse working environment. Rarely does a new hire at Kapitol satisfy all our selection criteria; we would love to hear from those who feel they have potential to be great. Find out more about Kapitol on our website (kapitol.com) – and follow us on LinkedIn and Instagram for regular updates. Please be sure to apply directly as we will not be engaging the services of recruitment agencies, nor any agency-represented candidates for this role. LI-AZ
